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Complex Rooms Controller

Posted September 13, 2022

Atlanta Evergreen Lakeside Resort
Stone Mountain, GA
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About This Job

JOB OVERVIEW: Key collaborator between Front Desk, Housekeeping, Engineering, Events and Revenue Management. The Rooms Controllers responsibility is to ensure inventory is balanced based upon the booking strategy of each property. The RC will ensure arriving group and transient guest are able to check into the rooms they reserved, and the room inventory is balanced allowing additional revenue generating opportunities. In addition, The RC will ensure deposits are received in a timely manner, the hotel has an ongoing room maintenance program, SITE Visits are prepared for arrival and VIP & Special guest are recognized. Candidate will be required to work Front Desk when needed.

ESSENTIAL JOB FUNCTIONS: The Rooms Controller is the key collaborator who partners with essential teams to ensure we are able to maximize our room inventory and capitalize on all revenue opportunities.  The essential function of this role is to ensure guest have a flawless arrival experience.  Blocking groups based on the contract and planners request, ensuring we have an ongoing inventory of rooms receiving scheduled preventative maintenance, preparing the hotel for SITE visits, VIP and Special guest arrivals.   The candidate will work closely with the Revenue Management team to keep the room inventory balanced at both properties.  In the event of relocation, the RC will ensure guest are made aware prior to arrival to the hotel and accommodations are prepared in advance at the new location.  The RC will also be responsible for taking advanced deposits.

This position is a complex property position; meaning the Rooms Controller will toggle between two hotels.  Flexibility is required including holidays, weekends and day and evening shifts.  Candidate will be required to work Front Desk when needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Atlanta Evergreen Lakeside Resort

4021 Lakeview Drive
Stone Mountain, GA 30083

(770) 879-9900

336 Room Hotel

Working Here

Founded in 2001 by CEO Michael George, Crescent Hotels & Resorts lives in the belief that your drive to be the best is the force which has made Crescent Hotels & Resorts the Hotel Operator and Employer of Choice.Meet several of our associates and hear their story. With thousands of associates at Crescent, we make every day one of adventure where you can make a difference.

We Know Benefits 

Dedicated, satisfied, and engaged associates are the key to our continued success. 

At Crescent Hotels & Resorts, we strive for innovative ways to enhance our comprehensive selection of benefit offerings. Crescent associates working as few as 24 hours a week are eligible for our extensive menu of benefit programs.

Crescent's benefits offerings include:

  • Healthcare insurance and prescription drug coverage
  • Dental insurance
  • Vision insurance
  • Flexible/dependent-care spending accounts
  • Life insurance and supplemental life insurance
  • Short/long-term disability insurance
  • Domestic Partner coverage
  • Employee Assistance Program
  • 401(k) with employer matching
  • Paid holidays, vacation, and personal time off
  • Tuition reimbursement program
  • Discounted hotel rooms for associates and family