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Guest Experience Manager

Performance bonuses, inspiring setting, personal development, host & interact with high-profile guests

Posted September 14, 2022

Bolt Farm Treehouse - Tennessee
Chattanooga, TN
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DREAM JOB: Guest experience manager at luxury treehouse resort

Compensation

$65,000 - $125,000

About This Job

Position Description:

Bolt Farm Treehouse is seeking a polished hotel manager to run our luxury nature retreat in the Chattanooga, TN area. This is a rare opportunity for someone who has experience in luxury hospitality, an affinity for the great outdoors, and an innate desire to create 5-star experiences for each of our guests.

This job requires strong ability in sales (rebookings), P&L, business management, and being the luxury standard bearer. Strong leadership and control of the work process from beginning to end is necessary. The job centers around caring for guests, maintaining and raising the bar of excellence, and the ability to generate revenue through on-site rebookings and upsells. A high level of expertise is expected and the ability to spot and correct errors are important. You are responsible for creating a red carpet environment from arrival to departure. 

The ideal candidate for this position

Requirements:

  • At least 3 years of experience in luxury hospitality.
  • Excellent communication skills, both verbal and written

  • Strong sales experience (rebookings and upsells)

  • Self-motivated, well organized, able to motivate others, results-driven leader with exceptional ability to meet and exceed deadlines and goals.

  • Property Staff Management (including performance coaching)

  • Must possess advanced computer skills (including Google Suite, Asana, Slack)

  • Ability to provide Concierge Service (on-site and off-site amenities)

  • Experience with P&L management 

What you will be doing

  • You will ensure that all aspects of the nature retreat run smoothly.
  • Exercise a savvy financial approach with a focus on revenue generation, cost containment, productivity improvement, forecasting accuracy, and cash flow management.

  • Directly communicates with the guests from booking through checkout to provide a top-tier customer service experience & consistent 5-star guest satisfaction.

  • Provides concierge services to guests

  • Responsible for repeat bookings and upsells

  • Refining, creating and managing systems to optimize efficiency and profitability for this location.

  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

  • Collaborative Partnering with the Back of House Manager on operational success

Benefits

  • Top-of-market salary
  • Performance-based bonuses
  • Flexible PTO
  • Self-care allowance
  • Personal development assistance
  • Working with a high-profile, high-purpose company
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About this Employer

15 Room Resort

www.boltfarmtreehouse.com

A fast-growing company that designs, builds and operates luxury nature retreats, Bolt Farm Treehouse was named one of the Top 25 Treehouse Hotels in the World by Travel & Leisure. A unique hybrid between boutique hotel and vacation rental, Bolt Farm Treehouse offers its guests a world-class experience in one-of-a-kind nature settings across America. Our flagship property is just outside of Chattanooga, TN. We are pioneers of outdoor travel and are leaders in the hospitality industry. Recent features include Travel & Leisure, Netflix, Magnolia Network, Architectural Digest, Buzzfeed and Good Morning America.

We are a winning team building a company of high-performers who drive results, love to work hard and value work that has a lasting impact! All team members are all-star human beings with a passion and drive to do meaningful work and have meaningful relationships.

Company core values we live and work by:

  • Best is the standard.
  • Honesty & integrity always win.
  • We are growth-minded & hard-working.
  • We work with urgency and efficiency.
  • We communicate with radical candor.
  • We celebrate every victory
  • We value faith and family