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Assistant Front Office Manager

Posted September 14, 2022

Hilton Columbus/Polaris
Columbus, OH
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About This Job

**Ask About Our $1,000 Signing Bonus**

Do you have a passion for people? Do you feel joy and satisfaction when you make others happy? Do you feel ready to advance to the next level of management in hospitality? Then you could be our ideal candidate for our Assistant Front Office Manager position! The Hilton Columbus/Polaris is currently seeking an Assistant Front Office Manager for our 254 Room AAA Four Diamond property with over 15,000 square feet of meeting/event space. As the Asst. Front Office Manager you would be responsible for overseeing the daily operations of the front desk under the direction of our Front Office Manager. It is our responsibility to live and breath Conrad Hilton's dream of Spreading The Light And Warmth Of Hospitality To The World! Apply today!

A successful candidate will have open availability, being able to work weekdays, weekends, AM and PM shifts and holidays. 

As the Asst. Front Office Manager, you will assist the Front Office Manager in leading the guest service team and managing the daily operations of the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Coordinate with the Front Office Manager and assist in overseeing the front office operation of front desk and night audit.
  • Work shifts with the front desk agents and night auditors, and "lead by example" with excellent leadership skills and impeccable hospitality guest service.
  • Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding front desk agents and night auditors.
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
  • Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies.
  • Ensure guest and team member satisfaction.

We are looking for a strong leader who is upbeat and approachable and who consistently demonstrates a natural ability to engage with guests and the general public. You will need a positive, collaborative style to work well with fellow managers and team members in all areas of hotel operations. You must be attentive to details, good at solving problems, and able to promote a passion for quality and service.

As an associate of the Hilton Columbus/Polaris, you will also be an associate of Crescent Hotels & Resorts, one of the nation's largest and fastest growing hospitality management companies. As a full time manager you will be eligible for partially employer paid health, dental, and vision insurance, as well as 100% employer paid life insurance at one times your annual salary available on the first of the month after 60 days of employment. You will also be eligible for participation in our 401K program after 6 months of employment, during monthly enrollments, with a match of 50 cents on the dollar up to 6% and a 5 year progressive vesting schedule. You will also accrue vacation and personal time each paycheck at a rate of 10 days of vacation and 4 personal days after one year (these accruals are based on the average hours you work.) After three months of employment you can begin utilizing any accrued personal time and after six months of employment you can begin utilizing any accrued vacation time. Full time associates also receive holiday pay for seven paid holidays a year. Every associate of ours also enjoys free parking, a complimentary hot meal during your shift and discounted hotel rooms within the Hilton brand and with Crescent Hotels & Resorts' properties.

Upon offer of employment candidates must be willing to submit to social security verification, criminal background check, and urinalysis drug screening. MVR checks may also be conducted if the position requires the associate to operate a company vehicle.

The company does not offer relocation for this position.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Hilton Columbus/Polaris

8700 Lyra Drive
Columbus, OH 43240

(614) 885-1600

254 Room Hotel

Moments from Polaris Fashion Place Mall

Find us next to Polaris Fashion Place, within 20 minutes of Downtown Columbus and the Columbus Zoo and Aquarium. Topgolf is just a mile away. Perks include our indoor pool, hot tub, fitness center, and twinkling courtyard with fire pits to complete your stay.