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Sanctuary Ambassador


Posted September 16, 2022

Best Friends Roadhouse and Mercantile
Kanab, UT
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Not only do we take pride on cultivating a welcoming and supportive community and culture for our employees, but we also offer competitive benefits that make it easy to see why we were granted such an awesome award!

About This Job

Position Summary: Best Friends Animal Sanctuary has approximately 25,000 – 30,000 annual visitors, all coming through the Welcome Center as their first stop to enter the world of Best Friends Animal Sanctuary.  The Sanctuary Ambassador is the first point of contact and they play an integral role in welcoming our visitors and discussing with them the options at hand for a glimpse into our life-saving work.  They are informed and stay up to date on all Sanctuary happenings, Best Friends' mission, and any new developments on the horizon. This position is responsible for providing our visitors with a quality experience through informative and engaging tours of the Sanctuary at the highest level, which are meant to be informative, interactive, and entertaining.   The Ambassador understands without a doubt the link between our culture and mission and the important role it plays in helping inspire and influence our visitors to join us in our life-saving work to Save Them All.

Essential Duties / Responsibilities:

  • Greet all Best Friends visitors in a warm and inviting manner, both in the Welcome Center and across the Sanctuary.
  • Conduct scripted tours of the Sanctuary as well as specialized mini-tours and/or talks pertaining to Best Friends and our surroundings.
  • Invite and encourage all visitors to become members and donors of Best Friends Animal Society.
  • Engage visitors in the Welcome Center reception area and provide accurate information and direction as it pertains to their requests.
  • Manage all duties associated with the reception at the Welcome Center, including but not limited to, answering phone calls, scheduling tours, checking in overnight guests, handling relinquishment of animals, receiving donations, providing assistance with Welcome Center technology, and contacting and coordinating with other departments across the Sanctuary.
  • Participate in local and regional events to increase visitation to the Sanctuary, as requested.  
  • Provide transportation services for special events at the Sanctuary, such as the annual blessing, all staff week, Discovery Weekend, and pre-or post-conference Sanctuary visits.
  • Complete daily Welcome Center operational duties and other assigned tasks as requested, including animal care and adoptions.
  • Contribute to the achievement of departmental goals.
  • Cross-training and provide coverage in other Welcome Center departments, as needed.
  • Attend training and meetings as requested.
  • Other duties as assigned.

Skills and Experience:

  • Genuine passion for the mission of Best Friends Animal Society.
  • Act as an Ambassador for Best Friends, including professionally advocating Best Friends’ position on issues.
  • Ability to retain and relay large amounts of information.
  • Strong interpersonal skills, positive attitude, a team player, personable, professional, and able to get along with people from different backgrounds. 
  • Bilingual or multi-lingual skills preferred but not required.
  • Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands; with accurate, appropriate, clear, and concise written and verbal communication skills; and strong listening skills. 
  • Resourceful, get-it-done attitude; ability to adapt to new processes; detail-oriented, problem-solving, seeking answers independently and enthusiastically; the flexibility to persist until department goals are achieved. 
  • Self-motivated to keep informed of facts about Best Friends news, events, and informational material to accurately relay them to visitors.
  • Proficient computer skills are a must. Microsoft Office, Outlook, and Google Docs are preferred.
  • Must have a valid driver's license for at least three (3) years and a clean driving record for the past five (5) years. 
  • Ability to drive a 14-passenger van safely through varied weather and road conditions.

Physical Requirements:

  • Ability to stand for extended periods of time. 
  • Repetitive bending, twisting, and stepping into and out of the passenger van. 
  • Ability to work in close proximity to coworkers behind the reception desk.
  • Ability to see clearly, read road signs and safely view changes in terrain. 
  • Must be able to spend extended periods of time in close contact with all types of animals in all weather conditions.
  • Lifting up to 50 lbs.
  • Daily hours and days of the week may vary according to the needs of the department schedule; the position includes weekends, nights, and holiday work. 
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About this Employer

Best Friends Roadhouse and Mercantile

30 North 300 West
Kanab, UT 84741

Telephone (435) 644-2001
Reservations (435) 644-3400

40 Room Hotel

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About Best Friends Animal Society

The Best Friends Roadhouse and Mercantile is an extension of the longstanding hospitality experienced at Best Friends Animal Sanctuary. Best Friends Animal Society is a leading national animal welfare organization dedicated to ending the killing of dogs and cats in America's shelters. In addition to running lifesaving programs in partnership with thousands of animal welfare groups across the country, Best Friends has operations in New York City, Los Angeles, Atlanta, Houston, Salt Lake City and Northwest Arkansas and runs the nation’s largest no-kill animal sanctuary.

Best Friends Animal Society is a leading animal welfare organization working to end the killing of dogs and cats in America’s shelters by 2025. Founded in 1984, Best Friends is a pioneer in the no-kill movement and has helped reduce the number of animals killed in shelters from an estimated 17 million per year to about 347,000. Best Friends runs lifesaving programs all across the country, as well as the nation’s largest no-kill animal sanctuary. Working collaboratively with a network of more than 3,300 animal welfare and shelter partners, and community members nationwide, Best Friends is working to Save Them All®. 

While you are in Kanab, we welcome you to learn more about our lifesaving work, schedule a tour of the Sanctuary, and consider becoming a member of Best Friends Animal Society

Who We Are 

For over 30 years, Best Friends Animal Society has been running the nation’s largest no-kill sanctuary for companion animals and building effective programs that reduce the number of animals entering shelters.

The Best Friends Roadhouse Story

Your southern Utah vacation experience just got better: Welcome to the Best Friends Roadhouse and Mercantile, the latest (and greatest) lodging option among Kanab’s fast-growing hotel and motel offerings.

Located in the heart of Kanab, Utah, just five miles south of Best Friends Animal Sanctuary, the Best Friends Roadhouse & Mercantile welcomes pets and their people. For visitors to the Sanctuary and nearby national parks, it provides a pet-friendly place to stay.

The Roadhouse features 40 rooms as well as a variety of dog- and cat-friendly amenities and services, such as built-in cubbies for snuggling, dog washing stations, pet walking and a fenced dog park area with a splash zone. It’s an animal lover’s dream come true! We can’t wait to welcome you to the Roadhouse, where you can experience the warmth of Best Friends hospitality.

Just for Pets

At the Best Friends Roadhouse & Mercantile, pets are just as much guests as their people are. For their comfort and happiness, we are pleased to provide:

  • Personal pet welcome
  • Complimentary self-serve pet washing facilities
  • Complimentary cleaning products, located in the service building
  • Pet walking service provided in half-hour increments by Best Friends volunteers and staff (a fee applies)
  • Pet visits by our staff during the day (a fee applies)
  • Fenced pet-park area with splash water feature (for pets of lodging guests)
  • Pet treats, beds and retail items in the mercantile building
  • Built-in cubbies and snuggling areas in select guest rooms

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.