Heath care, Dental, hotel discount, 401 K
Posted September 19, 2022Home2 Suites by Hilton Leavenworth Downtown
We are seeking a qualified front desk agent with a high level of professionalism and effective decision making.
SUMMARY: Provides front desk services to guests in a friendly, efficient, and professional manner.
DUTIES AND RESPONSIBILITIES:
Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.
Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.
Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.
Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.
Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.
Maintains front desk area in a clean and orderly fashion.
Possesses and maintains thorough knowledge of hotel and area’s attractions.
Completes all necessary paperwork; maintains files and records.
Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing.
Performs other related duties as assigned by management.
• Prior experience in hospitality industry or equivalent preferred.
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Proficient on brand property management system
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.
Travelers can stay a while at our new, welcoming Home2 Suites by Hilton Leavenworth Downtown. Conveniently located in the heart of Historic Downtown Leavenworth, a variety of shopping, dining and entertainment options are available within walking distance. Guests will feel right at home in our spacious suites offering a well-equipped kitchen complete with a full-size refrigerator/freezer, microwave, dishes and flatware. All suites features a pull out sofa.
“The only thing better than staying at our hotel is working here! We’re fortunate to have a great workforce where associates come together to provide a memorable experience for guests. This is what keeps guests coming back, and their loyalty helps the hotel drive sales, profit and market share.”
- Carolyn Kelly, General Manager