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Conference Services Manager

Posted September 19, 2022

Sheraton Panama City Beach Golf & Spa Resort
Panama City Beach, FL
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About This Job

Effectively communicate to all hotel departments the information necessary to successfully execute the event’s needs while maintaining a good client relationship. Oversee client functions to ensure customer satisfaction.

Become an extension of the client by disseminating all event requirements to the respective departments in the hotel. Ensure the timely distribution of all communication to the appropriate departments and be the on-site contact for the client during their event/s.

Produce communication documents of all event assignments/activities/expectations and maintain detailed files, records and trace systems. Verify all space requirements and meeting room set-ups with client and ensure that event space needed is properly maintained and in good condition.

Make sure that all special arrangements, food and beverage needs and requests are set up and that all event agreements are signed by authorized representatives. Determine revisions in agendas, reconfirm space blocked in computer system and release any space no longer required.

Finalize the program/agenda with client and check all scheduled functions one hour prior to the starting time. Achieve and/or exceed budgeted sales and operate within budgeted guidelines by maintaining effective controls.

In addition, review function sheets and work with the appropriate departments to assure quality and satisfaction. Additional responsibilities will require maintaining positive guest and employee relations. Ensures prompt, courteous and proper service.

Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function.  Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of guest amenities.

Ability to produce creative custom menus based on the client’s needs and wishes.

Establish rapport with and entertain social clients while promoting hotel facilities and services. Conduct walking site tours throughout property.

Advise ability to accommodate client demands including wedding party requirements, fit of available space and coordinate materials with outside vendors including florists, officiants, entertainment and others as needed. Assist in promoting resort, developing leads and securing rebookings.

Plan and conduct tastings with clients and respective departments as needed.

Document tracking of event activity. Access and input data into a computer system to generate account history reports.

Communicate both verbally and in writing to provide clear direction to staff.

Comply with attendance rules and be available to work on a regular basis.

Perform other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Requires progressive experience in event planning and at least 2 years in hotel conference services management or venue management role with similar sized property.  Prefer full service resort experience.

Must have the ability to communicate in English.  Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times.  Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Knowledge of food and beverage is a plus.  Ability to utilize a moderately complex computer system. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.  Knowledge of a hotel structure and how all departments interact.  Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.  Ability to work flexible schedule to include work weeks over 45 hours per week, nights, weekends and holidays, as well as being able to work shift standing on feet and walking throughout hotel or sitting for long periods of time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Sheraton Panama City Beach Golf & Spa Resort

4114 Jan Cooley Drive
Panama City Beach, FL 32408

(850) 236-6000

320 Room Resort

www.marriott.com

Spoil your family with a Florida vacation they'll never forget at the bay front Sheraton Panama City Beach Golf & Spa Resort. Our AAA Four Diamond resort is a destination unto itself, featuring a wealth of amenities and activities to please every visitor. The extraordinary facilities at our pet-friendly resort include the exclusive dining cruises in Panama City Beach aboard our new 78' Champagne Lady Yacht, the only Nicklaus Design golf course in northwest Florida, dining at our outstanding restaurants and bars, an upscale full-service spa, 24-hour state-of-the-art gym, private bay beach, and a large bayside pool deck with heated pools. Rest easy after the day's adventures in spacious, refined accommodations with Sheraton Signature Beds, free Wi-Fi, and flat screen TVs. Those looking to hold a special event or meeting in Panama City Beach, Florida can hire one of our resort's spectacular event venues with tons of space and stunning waterfront settings.