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Night Auditor

Posted September 20, 2022

Delta Hotels Virginia Beach Bayfront Suites
Virginia Beach, VA
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About This Job

POSITION OVERVIEW:

The position involves high guest contact and presents the first point of contact for all of our guests. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Maintain positive guest relations at all times. Work to resolve guest challenges, ensuring guest satisfaction. Responsible for the auditing of all charges and postings and correcting work as required. The Night Auditor reconciles daily activity and closes all accounts in preparation for the new day. All information will be processed and formatted into daily reports and distributed as the morning reports.

EDUCATION & EXPERIENCE:

• High School Graduate or General Education Degree (GED): or Work Equivalent

• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred

• Minimum of 1-2 years of experience as a Guest Service Agent is preferred.

• Previous cash handling experience is preferred.

• Prefer Previous experience in a similar position in a hotel.

QUALIFICATIONS:

• Good understanding of the English language.

• Good communication skills both written and verbal.

• Exert physical effort in lifting/transporting at least 25 pounds.

• Push/pull carts and other equipment up to 100 pounds.

• Endure various physical movements throughout the work areas.

• Work environment – front office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings

• Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.

• Provide excellent customer service and maintain a professional demeanor.

• Knowledge of the local area.

• Ability to suggestively sell.

JOB RESPONSIBILTIES:

• Be in proper uniform, with nametag.

• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.

• Communicate effectively with guests as well as team members

• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.

• Be familiar with all local attractions/activities to respond to guest inquiries accurately.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Answer telephone within 3 rings, using correct greeting and telephone etiquette.

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Verify guest information upon arrival and departure

• Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).

• Maintain and secure a cash bank to perform job functions.

• Obtain method of payment from guests (credit or cash)

• Process all payments according to established hotel requirements, and Commonwealth Lodging Management cash handling S.O.P.’s

• Maintain all guest information and hotel occupancy status using hotel operating systems

• Process adjustments, rebates, paid outs and credits as required.

• Post and audit Banquet charges.

• Reconcile telephone calls and miscellaneous accounts.

• Audit all miscellaneous charges. (Banquets, Bars etc.)

• Verifies package postings on house accounts.

• Run end of day program and close day.

• Check that interfaces are up and running.

• Run morning reports and backup reports and distribute accordingly.

• Print express check out folios and distribute.

• Review Night Audit checklist and verify that all work has been completed.

• Maintain guest confidentiality at all times.

• Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.

• Responsible for knowing and abiding by all department, Crescent Hotels & Resorts LLC, and hotel policies and procedures. As well as the brand standards, policies and procedures.

NOTE:

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Delta Hotels Virginia Beach Bayfront Suites

2800 Shore Drive
Virginia Beach, VA 23451

(757) 481-9000

295 Room Hotel

www.marriott.com

Your career journey with Crescent Hotels & Resorts has countless possibilities. We offer exciting positions across our company, from corporate roles to associates to property level and internships. We offer dynamic work environments that inspire growth and curiosity. We are known as the employer of choice, and we encourage you to find your passion.

We Know Benefits 

Dedicated, satisfied, and engaged associates are the key to our continued success. 

At Crescent Hotels & Resorts, we strive for innovative ways to enhance our comprehensive selection of benefit offerings. Crescent associates working as few as 24 hours a week are eligible for our extensive menu of benefit programs.

Crescent's benefits offerings include:

  •     Healthcare insurance and prescription drug coverage
  •     Dental insurance
  •     Vision insurance
  •     Flexible/dependent-care spending accounts
  •     Life insurance and supplemental life insurance
  •     Short/long-term disability insurance
  •     Domestic Partner coverage
  •     Employee Assistance Program
  •     401(k) with employer matching
  •     Paid holidays, vacation, and personal time off
  •     Tuition reimbursement program
  •     Discounted hotel rooms for associates and family