Search 28,471 current hospitality jobs

Starbucks Supervisor

Posted September 20, 2022

Grand Bohemian Hotel Charlotte, Autograph Collection
Charlotte, NC
Save this job

About This Job

Job Summary

The overall objective and purpose of the Café / Starbucks Supervisor are to support the Café / Starbucks Manager in supervising the outlet, ensuring our guests receive the ultimate dining experience. The incumbent is responsible for overseeing the staffing coverage in the outlets and assisting the serving staff. They are to provide inspiring and strategic leadership while directing the activities of the Culinary Department in support of the mission, core values, standards, and goals established by the company.

Core Responsibilities

  • Primary areas of responsibility include, but are not limited to the following:
  • Supervises daily shift operations. 
  • Ensures Grand Performers are in compliance with appearance standards.
  • Inspects Café / Starbucks prep area and kitchen utensils and equipment to ensure sanitary standards are met.
  • Requisitions and inspects food, supplies, and equipment to maintain stock levels and ensure standards of quality are met.
  • Ensures compliance with all food & beverage policies, standards, and procedures.
  • Maintains service and sanitation standards in restaurant, bar/lounge, and room service areas.
  • Acts as the guest service role model for the restaurant sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
  • Perform all positions within the Café / Starbucks Operations.
  • Empowers Grand Performers to provide excellent customer service.  
  • Ensures staff understands local, state, and Federal liquor laws.
  • Monitors alcohol beverage service in compliance with local laws.
  • Ensures point of sale operations and cash handling practices are following standard operating procedures.
  • Edits work schedules and evaluate the work performance of employees.
  • Assigns and coordinates the work of employees to promote the efficiency of operations.

Knowledge, Skills, And Abilities 

  • To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
  • Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
  • Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
  • Generates alignment - Ensures proper time and effort is spent to build high-level performance and consistency throughout collection.
  • Leads with courage - Provides a culture of accountability.
  • Execution of plans - Utilizes our systems, tools, and resources to accomplish results and achieve goals.
  • Must possess excellent computer skills, including Microsoft Word, Excel, and Outlook
  • Requires good communication skills, both verbal and written
  • Ability to respond promptly to customer needs.
  • Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
  • Ability to prioritize and maintain multiple tables at a time.

Minimum Qualifications

  • High School diploma - required
  • 1+ years of relevant work experience in similar scope and title – required
  • Experience within luxury brand/markets – preferred
  • Food Safety Certification - preferred or attained within 30 days
  • Alcohol Safety Certification - preferred or attained within 30 days

Supervisory Responsibilities

  • Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection. 
  • Café Attendant / Barista

Work Environment 

  • The work environment/conditions described herein are representative of those that an incumbent may experience.
  • Must be comfortable working in a shared space, with constant noise, without the use of a private office.
  • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
  • Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.
  • Must be able to work safely in a kitchen environment with high temperatures and humidity

Physical Demands

  • The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.
  • While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
  • Push, pull, and lift up to 50lbs on a weekly basis.
  • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus,  airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of time. 
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Save this job

About this Employer

Grand Bohemian Hotel Charlotte, Autograph Collection

201 West Trade Street
Charlotte, NC 28202

254 Room Hotel

www.marriott.com

Follow us:

Immerse yourself in Uptown at the Grand Bohemian Charlotte

Step inside an artistic dreamscape in the heart of Uptown at Grand Bohemian Charlotte. The 254-guestroom boutique hotel is the key to unlocking a vibrant downtown adventure during your next event or vacation. Guests will be inspired as they unwind in the Argentinian-influenced guestrooms, inspired by classic works of art and complete with cultural design elements and modern amenities. Relax with a glass of wine at our rooftop bar overlooking the downtown cityscape, or elevate your group meeting in our versatile facilities just steps away from Charlotte’s business district and convention center. Hold your next event with us and enjoy the attentive service of our dedicated team, modern facilities and chef-inspired catering. Whatever brings you to Charlotte, the Grand Bohemian gives you space to wander.