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Operations Internship

Posted September 21, 2022

Casa Monica Resort & Spa, Autograph Collection®
St. Augustine, FL
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About This Job

Internship Summary

The internship candidate is primarily responsible for providing administrative support and assistance to the Department Leaders by proactively communicating, responding to questions and requests, solving problems, providing information, maintaining and organizing data, and protecting the integrity of all parties. They are to demonstrate Kessler Values of Teamwork, Integrity, Profitability, Enriching and Relentless as well as Service Standards at all times with guests and staff to ensure a positive experience.  

Core Responsibilities

   Primary duties, responsibilities, and tasks include, but are not limited to the following:

  • Fulfill tasks set out by supervisors and Department Leaders.
  • Assist with general hotel operations. 
  • Attend meetings and take notes pertaining to department responsibilities.
  • Perform research at a supervisor's request.
  • Conducts themselves in a highly ethical and professional manner maintaining confidentiality and protecting the integrity of the Kessler Collection.
  • Maintains confidentiality and security of hotel and Grand Performer information, correspondence, reports and files.
  • Provides timely communication and promotes positive relations with Grand Performers, Guests and Vendors.
  • Prepares and sends correspondence as required by General Manager and HR Director; receive and distribute correspondence to appropriate personnel.
  • Prepares correspondence, memos and reports as assigned according to hotel standards.
  • Maintains complete knowledge in the use of all office equipment, computers and manual systems.
  • Maintains complete knowledge and complies with all hotel and department policies and procedures.
  • Displays a professional and organized work station, maintaining cleanliness throughout shift.  
  • Answers telephone within 3 rings and records messages legibly and completely using correct salutations and telephone etiquette.
  • Maintains filing and filing procedures.

Supervisory Responsibilities

  • No Direct Reports

Minimum Qualifications

  • A current student or recent graduate.
  • Eager to learn and work with various departments in the company.
  • Excellent verbal and written communication skills.
  • Ability to multitask. 

 Knowledge, Skills, And Abilities

  • Proven experience providing effective written, verbal, and interpersonal communication
  • Comprehensive knowledge of Microsoft Office software including, but not limited to Word, Excel, PowerPoint and Outlook
  • Ability to speak effectively and professionally with individuals or groups inside and outside of the organization
  • Proven ability to prioritize, organize, and act efficiently and with urgency
  • Proven ability to manage multiple priorities and tasks at any given time

Physical Demands

  • While performing the duties of this job, the incumbent is regularly required to sit, stoop, bend and crouch
  • Push, pull, and lift up to 25lbs
  • Reach with hands and arms, use fingers to handle or feel
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus
  • While performing the duties of this job, the incumbent is required to speak and hear

Work Environment / Conditions

  •  Must be comfortable working in shared spaces
  •  Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism &   collaboration
  • The majority of time will be spent indoors

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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About this Employer

Casa Monica Resort & Spa, Autograph Collection®

95 Cordova Street
St. Augustine, FL 32084

(904) 827-1888

138 Room Hotel

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Our Hotel

A blend of historical charm and modern luxury, Casa Monica Resort & Spa, Autograph Collection is one of downtown St. Augustine's premier destinations. Boasting a rich history spanning over 100 years, and lovingly restored in 1999, our hotel resort welcomes guests with original artwork, striking Moorish columns and sophisticated style. Our beautifully appointed accommodations offer a number of boutique amenities. Relax on deluxe, plush bedding while staying in-touch with complimentary Wi-Fi. Many rooms offer downtown views. After exploring historic St. Augustine, stop by Costa Brava for flavorful Mediterranean cuisine. Unwind with an indulgent spa treatment at Poseidon Spa or enjoy a handcrafted cocktail at Cobalt Lounge. Hold a memorable event in one of our venues, including the poolside Sultan's Pavilion, an ideal space to host outdoor functions. Enjoy complimentary access to nearby Serenata Beach Club, featuring two large pools, hot tub, large fitness center and private beach with shuttle service provided.