Posted September 21, 2022Hyatt Regency Orange County
Will report to: Hotel Area General Manager
As the Hyatt Regency Irvine emerges from a full hotel renovation and reimagination, the hotel is looking for a Director of Commercial Services to position it as a leader in the marketplace. The 541-room hotel with 36k square feet of meeting space is being transformed to capitalize on strong market drivers from leisure, business travel, and group and catering business. This leader will have the opportunity to engage with ownership and regional commercial services leaders to actively develop topline revenue strategies. Key to success will be an entrepreneurial mindset that allows the individual to promote and expand the hotel’s commercial activity that ultimately leads to sustainable growth.
As a member of the property’s Leadership Committee, the Director of Commercial Services is a highly visible role with exposure to Senior and Corporate leadership. The Director of Commercial Services (DCS) has direct oversight of the hotel Sales, Revenue Management, Events, Marketing, Reservations, and other hotel top-line revenue functions. This position leads the collective teams to ensure the hotel is strategically focused to achieve company goals and to maximize hotel revenues.
Responsibilities include: creating and supporting sales and marketing strategies, revenue forecasting, development of both short-term and long-term business strategies, and training. The DCS has direct and indirect supervision of the following management level positions: sales, events, revenue, reservations, and marketing. The DCS provides guidance and support to sales, events, marketing, revenue, reservations, outlets, and spa teams to ensure appropriate strategies are in place to achieve the hotel’s revenue goals. The DCS will help prepare accurate annual revenue budgets and monthly forecasts. The position will ensure all revenue generating departments fully participate in carrying out strategies to maximize revenues and increase market share. The DCS will be responsible for building effective cross-department relationships to create a cohesive and comprehensive revenue team. The position will help create the hotel-wide marketing plan and ensure marketing efforts are evaluated for their effectiveness in driving revenue.
The DCS reports to the General Manager of the hotel with oversight from the Regional Revenue Team: Sales, Revenue, Events, and Marketing
Position Responsibilities/Essential Functions:
Develop tactics using sound revenue management and commercial strategy that increase ancillary (outlet, recreation, A/V, spa, etc.) revenues.
Additional Comments and Requirements
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