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Assistant Manager - Room Operations

Posted September 21, 2022

W Aspen
Aspen, CO
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About This Job

Job Number

22164374

Job Category

Rooms & Guest Services Operations

Location

W Aspen, 550 South Spring Street, Aspen, Colorado, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

Candidate Profile

Education And Experience
  • High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

Core Work Activities

Supporting The Management Of Rooms Operations Activities
  • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
  • Runs and reviews critical information contained in room operations reports.
  • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
  • Operates all department equipment as necessary and reporting malfunctions.
  • Ensures employees have the proper supplies and uniforms.
  • Understands night audit procedures and being able to comprehend and utilize reports as necessary.
  • Understands and complies with loss prevention policies and procedures.
  • Communicates performance expectations employees in accordance with job descriptions for each position.
  • Handles employee questions and concerns.
  • Effectively schedules employees to business demands and tracks employee time and attendance.

Contributing Information To Support Managing To Budget

  • Supervises same day selling procedures to maximize room revenue and property occupancy.
  • Verifies accuracy of room rates to maximize revenue opportunities
  • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
  • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing For And Managing The Guest Experience

  • Assists in the investigation of employee and guest accidents.
  • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.

The hourly pay range for this position is $18.06 to $30.71 and offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation.   Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.


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About this Employer

W Aspen

550 South Spring Street
Aspen, CO 81611

(970) 431-0800

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Own your moment in the Aspen mountains at our Alpine Escape

Retreat to our luxury hotel, W Aspen, for a unique lifestyle experience on the slopes of Aspen Mountain. With a long, storied history, Aspen is an iconic destination for the global jet set. Remixing alpine luxury with bold adventure, Aspen high-society life with its mining town roots, W Aspen is the newest hotel slope-side. Mix and mingle in our sophisticated Living Room. See and be seen in our rooftop bar and pool overlooking Aspen Mountain. Workout in FIT®, our state-of-the-art gym. Settle into our 88 chic hotel rooms, scene-stealing suites or show-stopping, slope-side residential units featuring Aspen Mountain views and boutique luxury amenities. Create the ultimate experience for après-ski and warm-weather events for your group in our public spaces. Our upscale hotel offers a ski shop, lively dance floor and fire pits to spark memorable conversations and inspire vivid memories. Our Whatever/Whenever® service brings the best of Aspen to your door.