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Assistant Manager - Room Operations

Posted September 21, 2022

The Ritz-Carlton, Cleveland
Cleveland, OH
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About This Job

Additional Information

Must be flexible and willing to work weekends and holidays $1500 Sign on Bonus to be paid after succesful hire

Job Number

22164324

Job Category

Rooms & Guest Services Operations

Location

The Ritz-Carlton Cleveland, 1515 West Third Street, Cleveland, Ohio, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

Y

Position Type

Management

Job Summary

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

Candidate Profile

Education And Experience
  • High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

Core Work Activities

Supporting The Management Of Rooms Operations Activities
  • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
  • Runs and reviews critical information contained in room operations reports.
  • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
  • Operates all department equipment as necessary and reporting malfunctions.
  • Ensures employees have the proper supplies and uniforms.
  • Understands night audit procedures and being able to comprehend and utilize reports as necessary.
  • Understands and complies with loss prevention policies and procedures.
  • Communicates performance expectations employees in accordance with job descriptions for each position.
  • Handles employee questions and concerns.
  • Effectively schedules employees to business demands and tracks employee time and attendance.

Contributing Information To Support Managing To Budget

  • Supervises same day selling procedures to maximize room revenue and property occupancy.
  • Verifies accuracy of room rates to maximize revenue opportunities
  • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
  • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing For And Managing The Guest Experience

  • Assists in the investigation of employee and guest accidents.
  • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

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About this Employer

The Ritz-Carlton, Cleveland

1515 West 3rd Street
Cleveland, OH 44113

+1 (216) 623-1300

206 Room Hotel

careers.marriott.com

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Experience the premier luxury hotel in Cleveland, Ohio. The epitome of Midwestern hospitality, The Ritz-Carlton, Cleveland is the only hotel in the city to receive a four-star, four-diamond rating. With indoor walkway access to Progressive Field, the Quicken Loans Arena, Terminal Tower, Horseshoe Casino and the Carl B. Stokes Federal Court House, our luxury hotel resides in the heart of downtown. Our world-class Cleveland hotel is conveniently located and provides hotel guests with convenient access to the best of Cleveland’s night life and entertainment venues.Featuring well-appointed guest rooms, casually chic dining restaurants and a 24-hour fitness center, style, sophistication and the legendary service of The Ritz-Carlton, Cleveland awaits your arrival.To see our Cleveland luxury hotel’s pictures, view the Photo Gallery. The Ritz-Carlton, Cleveland is a Tier 2 property in The Ritz-Carlton Rewards.