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VIP Representative - Entertainment

Posted September 22, 2022

Yaamava’ Resort & Casino at San Manuel
Highland, CA
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About This Job

Description

Under direction of the Theater Operations Supervisor, the VIP Representative enhances the VIP experience by providing professional and exceptional personalized service within the Event Center. This position builds strong relationships with our VIP guests while ensuring all preferences are anticipated and delivered upon with a professional, Best in Class service.

Essential Duties & Responsibilities

1. Serves as a liaison to VIP Guests and Tribal Members by flawlessly executing all requests during the entirety of the event. Ensures VIP areas are set up with anticipated amenities upon the guest’s arrival. Arranges personnel for escort, and ensures designated areas are set up with anticipated amenities

2. Executes VIP guest requests in a professional, efficient manner. Organizes and prioritizes service per appropriate service sequence. Collaborates interdepartmentally to ensure all requirements are met timely and efficiently. Directly resolves any discrepancies in amenities provided with the utmost professionalism and exceptional customer service.

3. Serves as a resource of information for all VIP guests regarding their experience within the event center.  Communicates all requested information in an effective manner, inclusive of timelines of the supporting and headliner acts.

4. Manages VIP arrivals; communicates with Theater Operations leadership and Food and Beverage team for escort and delivery of amenities.

5. Provides assistance to other positions, as needed, while communicating effectively with others to enhance the guest experience.

6. Performs other duties as assigned to support the efficient operation of the department.

Requirements

Education/Experience/Qualifications

  • High School Diploma or GED required.
  • Minimum of five (5) years of experience in customer experience required.  Experience in upscale hospitality within a high volume setting strongly preferred.
  • Must have working knowledge of high-end entertainment operations, seating procedures, guest relations, problem solving.
  • Experience in catering to high-end, VIP clients strongly preferred.
  • Must be skilled in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
  • Must be capable to diffuse possibly volatile situations with tact and diplomacy.
  • Must be able to work in high volume, fast paced, loud environment.

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Yaamava Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law. As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Yaamava’ Resort & Casino at San Manuel

777 San Manuel Boulevard
Highland, CA 92346

Telephone 1-800-359-2464
Reservations (909) 864-8933

429 Room Casino

www.sanmanuel.com

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About the company

Yaamava’ Resort & Casino at San Manuel was formerly named the San Manuel Casino.

We are located just 60 minutes from downtown Los Angeles in the city of Highland, CA, Our gaming resort is owned and operated by the San Manuel Entertainment Authority.Phase 1 of our expansion opened July 24 with an expanded casino space offering more than 6,500 slots, five high-limit gaming rooms, live entertainment, a full array of dining options which include The Pines Modern Steakhouse, the Hong Bao Kitchen, Just Barbeque, the Serrano Vista Cafe, Rock & Brews, the Chingon Kitchen, Quick Bikes, the Big Mo’ Cafe, the TuTu’s Food Court and six cocktail lounges and bars.

Our luxury resort features a 17-floor hotel tower with 432 guest rooms and suites, an elevated pool deck experience, a lavish full-service spa and salon, expanded dining options, convenient 24-hour in-room dining. Our gaming resort offers sweeping views of the San Bernardino Mountains.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. 

At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. 

Click here to see why you’ll want to work on our Team
After 35 years, Yaamava Resort & Casino at San Manuel employees still love their jobs!

We value our employees and offer a comprehensive Benefits Program:
https://www.sanmanuelcareers.com/our-benefits

Apply today to join our team!