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Shift Manager Cage

Posted November 21, 2022

Resorts World Catskills
Monticello, NY
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About This Job


Essential Duties/Core Competencies

  • Manage the Cage Operations team to include efficient staffing, team member development and training, performance management and policy enforcement.
  • Advise senior management of major cage exceptions.
  • Assist in the development of Cage Cashiers and Bankers.
  • Develop and conduct ongoing Title 31 training in all applicable areas and ensures compliance by all team members.
  • Monitor all operational areas for efficiency and effectiveness. Make recommendations.
  • Escalate issues of potential importance to the attention of the Cage Manager and/or Controller, to include but not limited to; staffing, challenging team member relations issues, procedural violations, regulatory violations, and operational or guest relations breakdowns.
  • Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
  • Resolve guest complaints within scope of authority; otherwise refers the matter to management.
  • Attend periodic meetings and training sessions.
  • Demonstrate and provide outstanding customer and employee relations at all times.
  • Present oneself in a neat and clean appearance at all times.
  • Perform other duties as assigned.


Work/Educational Experience

  • Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations.
  • Associate’s Degree in Business or closely related field.
  • OR Three (3) years’ experience in a Supervisory position or equivalent.
  • OR Two (2) years’ management experience in the hiring position’s Department.
  • Three (3) years’ related work experience in a cash handling setting required.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.


Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Resorts World Catskills

888 Resorts World Drive
Monticello, NY 12701

(833) 586-9358

Casino Resort

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About Resorts World Catskills

Located in the heart of New York’s Catskill region, Resorts World Catskills (RWC) Casino Resort offers guests unmatched experiences in excitement, entertainment, and luxury. The integrated casino resort includes an 18-story all-suite hotel, and a casino featuring 100,000 square feet of gaming action including 150 live Las-Vegas style table games, 1,600 state-of-the art slot machines, a poker room, private gaming salons and a 100-seat sportsbook lounge.

The casino resort also offers 10 varied bar and restaurant experiences, which includes an Italian steakhouse created by celebrity chef Scott Conant, and year-round live entertainment at the 2,500-seat RW Epicenter, casino bars and lounges.

The luxurious hotel located within Resorts World Catskills is comprised of 332 suites, the Crystal Life Spa, two indoor pools, and two fitness centers. The integrated casino resort also includes additional stay and play destinations on its campus, including The Alder, an adjacent 101-room lifestyle hotel featuring the first Topgolf Swing Suites in New York State, and Dos Gatos, a cantina-style Mexican eatery and the recently opened Kartrite Resort and Indoor Waterpark, and will be expanded to include a Rees Jones redesigned golf course.