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Rooms Controller

Posted September 22, 2022

The Westin O'Hare
Rosemont, IL
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Rooms & Guest Services Operations


The Westin O'Hare, 6100 N River Rd, Rosemont, Illinois, United States VIEW ON MAP



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Job Summary

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
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About this Employer

The Westin O'Hare

6100 North River Road
Rosemont, IL 60018

(847) 698-6000

525 Room Hotel

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The Westin O'Hare

Just minutes from O'Hare International Airport, we provide an O'Hare Airport Shuttle service that departs from the hotel. Additionally, we are only five blocks from the Donald E. Stephens Convention Center (formerly Rosemont Convention Center), Allstate Arena, Akoo Theater, and the Blue Line 'EL' train providing service to downtown Chicago.  Join us in celebrating our 30 year anniversary with our multi million dollar renovation. 

Indulge in Westin O'Hare

What will you experience at Westin?  Will you get away from it all or explore the world around you?  Revive in the soothing atmosphere of one of our 525 accommodating guest rooms (including 24 suites). For your comfort, each room features our well-known Heavenly Bed® and Heavenly Bath®. Try the WestinWORKOUT® room, and exercise in the privacy of your own room. At Westin, this is how you should feel.

Rosemont Meetings & Events

Book your next Rosemont IL Meeting in our spacious meeting facilities, including two ballrooms, existing amphitheatre, executive boardroom, or 20 other meeting rooms. Our experienced and professional banquet and culinary staff will impress your guests as they make your event memorable. Natural lighting, High Speed Internet Access, and Starwood Preferred Planner points are also available.

Hotel Facts

The Westin O’Hare, just five minutes from O’Hare International Airport and 20 minutes from downtown Chicago, offers guests a refreshing retreat with personal services and amenities designed to renew and rejuvenate.

  • 525 guest rooms, including 24 suites
  • Westin’s signature Heavenly Bed and Heavenly Bath
  • All guest rooms include bathrobe, complimentary newspaper, tea/coffee maker with Starbucks coffee, iron, hairdryer, cordless telephone, in-room safe, 42” flat screen televisions, wired and wireless internet access, in-room movies, accessible rooms, 100% smoke free environment

  • 45,290 square feet of meeting space
  • 12,000 square foot Grand Ballroom
  • 5,400 square foot LaSalle Ballroom
  • 42 meeting rooms accommodating 10-1000 people
  • Executive Forum auditorium seating 218 people

  • Complimentary 24 hour Business Center
  • Heated indoor pool and whirlpool
  • Westin Workout Health Club
  • Westin Kids Club
  • AAA Four Diamond Rating
  • Concierge Services
  • Dry Cleaning Services
  • Sundry/Gift Shop

  • Benchmark Restaurant for breakfast, lunch and dinner
  • Bakery Café for Starbucks coffee, pastries, sandwiches & salads
  • Benchmark Lounge for cocktails and light fare
  • In Room Dining available 24 hours daily

Complimentary shuttle service to and from O’Hare International
  • 5am-7am: every 30 minutes
  • 7am-10pm: every 15 minutes
  • 10pm-12am: every 30 minutes
During these hours, please call hotel directly at 847.698.6000 to
arrange service. If traveling internationally, please let the operator know when calling the hotel to specify arrival location.