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Guest Service Agent

Posted September 22, 2022

Residence Inn Big Sky/The Wilson Hotel
Big Sky, MT
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About This Job

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About this Employer

Residence Inn Big Sky/The Wilson Hotel

145 Town Center Avenue
Big Sky, MT 59716

(406) 995-9000

129 Room Extended Stay

www.marriott.com

Managed By

HHM

Get ready to explore all that Big Sky has to offer!

Our new build hotel features 129-suites (studio, one-bedroom, and two-bedroom), 2,500 sq ft of state of the art meeting and event space, a lobby bar, a fitness center, and an outdoor swimming pool. Located at 145 Town Center Avenue, the hotel is named after nearby Wilson Peak, and the design of the hotel takes inspiration from the historic architecture found throughout Montana.   

Whether travelers are with us for a few days, a few weeks, or a few months, their daily routine matters. Guests will thrive at Residence Inn with the conveniences they need. Like spacious studio, one- and two-bedroom suites with separate living and sleeping areas. A fully equipped kitchen ready for someone's favorite cuisine. Complimentary grocery delivery service to fill the room's refrigerator and satisfy cravings. We offer a free hot breakfast to start mornings off right and evening social hours to end the day well. And, a fitness center for strengthening the body and soul. At Residence Inn, we'll make sure our guests thrive during their stay.

Enjoy our Big Sky mountain retreat, centrally located in the heart of the community and a short driving distance to some of Montana’s most fascinating sites. In close walking distance experience one of a kind restaurants, nightlife, seasonal concerts/events and local favorite hiking trails. In addition, The Wilson is only 10 minutes away from Big Sky Ski Resort!