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Room Attendant

Posted January 25, 2023

Sonesta Los Angeles Airport LAX
Los Angeles, CA
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About This Job

Job Description Summary

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.

Job Description

DUTIES AND RESPONSIBILITIES:

  • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. 
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
  • Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
  • When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.  Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items.  Fold and store clean linens, report damages to supervisor.
  • Minimize waste of supplies and amenities within all areas of housekeeping.
  • May regularly assist with deep cleaning projects.
  • Report needed repairs or unsafe conditions to supervisor.
  • Handle all lost and found items according to established procedures.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure compliance with federal, state and local laws regarding health and safety services.
  • Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

  • Some previous housekeeping experience preferred.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English is preferred; other languages beneficial.
  • Basic reading, writing and mathematical abilities are preferred.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting or pulling items weighing up to 75 pounds.
  • Will be required to regularly use commercial cleaning chemicals.
  • Will be required to work mornings, evening, weekends, and holidays.

Additional Job Description

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
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About this Employer

Sonesta Los Angeles Airport LAX

5985 W. Century Blvd
Los Angeles, CA 90045

(310) 642-7500

613 Room Hotel

www.sonesta.com

Welcome to Los Angeles

Located less than a mile from LAX airport, Sonesta Los Angeles Airport brings a modern and energizing experience to your stay in the City of Angels. Mix business with your L.A. lifestyle just like the locals do and lounge by the outdoor pool, take in a workout at our fitness center, or grab a beer at the Century Taproom, the hotel’s casual contemporary gastropub and one of four restaurants at our LAX hotel.

Relax in our contemporary guest rooms and start the day with a short drive to some of the best things to do near LAX, such as the beautiful coastal beaches of Los Angeles – Venice Beach and Manhattan Beach – to soak up the sun and the SoCal vibes. Our hotel is also near the world-class sports arenas in the area, including SoFi Stadium, Dodgers Stadium and Crypto.com Arena. If you’re still on the clock, stay connected and productive with our business center and 14,000 square feet of flexible meeting space.