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Assistant Manager - Room Operations

Posted September 22, 2022

The Westin Jersey City Newport
Jersey City, NJ
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About This Job

Job Number

22165210

Job Category

Rooms & Guest Services Operations

Location

The Westin Jersey City Newport, 479 Washington Blvd, Jersey City, New Jersey, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

Candidate Profile

Education And Experience
  • High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

Core Work Activities

Supporting The Management Of Rooms Operations Activities
  • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
  • Runs and reviews critical information contained in room operations reports.
  • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
  • Operates all department equipment as necessary and reporting malfunctions.
  • Ensures employees have the proper supplies and uniforms.
  • Understands night audit procedures and being able to comprehend and utilize reports as necessary.
  • Understands and complies with loss prevention policies and procedures.
  • Communicates performance expectations employees in accordance with job descriptions for each position.
  • Handles employee questions and concerns.
  • Effectively schedules employees to business demands and tracks employee time and attendance.

Contributing Information To Support Managing To Budget

  • Supervises same day selling procedures to maximize room revenue and property occupancy.
  • Verifies accuracy of room rates to maximize revenue opportunities
  • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
  • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing For And Managing The Guest Experience

  • Assists in the investigation of employee and guest accidents.
  • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.

The hourly pay range for this position is $19.87 to $33.78 and offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
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About this Employer

The Westin Jersey City Newport

479 Washington Boulevard
Jersey City, NJ 07310

(201) 626-2900

429 Room Hotel

www.starwoodhotels.com

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About The Westin Jersey City Newport

he Westin Jersey City Newport offers exhilarating views of Downtown and Midtown Manhattan. We are the only 4 diamond hotel in Northern New Jersey and are located in the waterfront Financial District of Jersey City, minutes away from New York City. Escape to the serenity of our 429 spacious guest rooms, including 19 suites-some with amazing views of New York City or the Newport Marina. Awake energized and rejuvenated in our Jersey City hotel guest rooms featuring the Heavenly Bed® and the Heavenly Bath®, each providing a level of comfort that is often imitated, but never duplicated.  

Jersey City Hotel Features

Our Jersey City hotel provides thoughtful and distinctive amenities for all guests, including Wireless High Speed Internet Access throughout the hotel. For meetings and events, 20,500 square feet of contemporary meeting space and a team of culinary professionals will be sure to make your next occasion both inspiring and delightful. Empower your body and soul at the WestinWORKOUT® Gym and relax in our heated indoor pool or whirlpool. At the end of the day, unwind with your favorite beverage in the Half Moon Lobby Lounge and enjoy a delicious dinner at Fire & Oak.  

Accessible Jersey City Hotel Location

The Westin Jersey City Newport is ideally located minutes from Newark Liberty International Airport, just west of Wall Street and Manhattan's World Financial Center, including the 911 Memorial; Greenwich Village; Union Square; Midtown Manhattan, and Times Square. Our hotel is just one block from the Pavonia/Newport PATH station and immediately adjacent to the 1.2-million-square-foot Newport Centre Mall. Find total renewal at our Jersey City hotel.