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Operations Manager

Posted September 22, 2022

AC Hotel National Harbor Washington, DC Area
Oxon Hill, MD
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About This Job

Additional Information

Housekeeping

Job Number

22165720

Job Category

Rooms & Guest Services Operations

Location

AC Hotel National Harbor Washington DC Area, 156 Waterfront Street, National Harbor, Maryland, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

  • Bonus Eligible

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

Candidate Profile

Education And Experience
  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Core Work Activities

Supporting Operations Team
  • Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
  • Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
  • Assists in ensuring that the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(S)

  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates/updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists/teaches the team scheduling against guest and hours/occupied room goals.
  • Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

  • Provides excellent customer service by being readily available/approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Ensures all team members meet or exceed all hospitality requirements.

Assisting In Managing Profitability

  • Assists in performing required annual Quality audit with GM & RD.
  • Ensures a viable key control program is in place.
  • Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

  • Interviews and assists in making hiring decisions.
  • Receives hiring recommendations from team supervisors.
  • Ensures orientations for new team members are thorough and completed in a timely fashion.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the elegant line of a chaise, AC Hotels believes that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the edited beauty of AC Hotels. They feel connected to us through a shared concern for details. They enjoy feeling a part of our small, discrete, global tribe. In fact, the feeling of being among like-minded people is a significant part of the AC appeal.

We’re looking for cultural innovators to join our team. If you are someone who has an inner creativity and love for art, design and culture, then we invite you to explore a career with AC Hotels.


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About this Employer

AC Hotel National Harbor Washington, DC Area

156 Waterfront Street
National Harbor
Oxon Hill, MD 20745

(301) 749-2299

192 Room Hotel

www.marriott.com

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Our Hotel

Luxuriate in a fusion of modern and trendy décor at AC Hotel National Harbor Washington, D.C. Area. Our hotel embodies the essence of simplistic European minimalism from the moment you enter. This atmosphere seamlessly seeps into our rooms and suites, where you will find upscale amenities, luxurious bedding, designer touches, wood floors and stunning views of the Potomac River. Upgrade your stay to one of our suites and enjoy the pleasures of floor-to-ceiling windows. Wake up and enjoy a continental breakfast at our AC Kitchen before heading out on an adventurous day. Visit sites such as the MGM National Harbor, The Awakening sculpture, Oxon Hill and Fort Washington, Maryland. Following a busy day of exploration, unwind with an evening libation and tapas at AC Lounge. Close out the day taking in the views on our outdoor patio. If you're looking to get in a quick workout, our fitness center is open 24 hours.