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Senior Events Manager

Posted September 22, 2022

Wildhorse Saloon
Nashville, TN
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About This Job

Job Number

22165197

Job Category

Event Management

Location

Gaylord Wildhorse Saloon, 120 2nd Ave. North, Nashville, Tennessee, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

Y

Position Type

Management

Job Summary

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.

Candidate Profile

Education And Experience
  • High school diploma or GED; 2 years experience in the event management or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Executing Event Operations
  • Solve problems and/or suggest alternatives to previous arrangements if necessary.
  • Leads pre-event and post-event meetings for assigned groups.
  • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
  • Manages customer budgets to maximize revenue and meet customer needs.
  • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
  • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
  • Manages group room blocks and meeting space for assigned groups.
  • Adheres to all standards, policies, and procedures.
  • Celebrates successes and publicly recognizes the contributions of team members.

Executing The Sales And Marketing Strategy

  • Up-sells products and services throughout the event process.
  • Participates in customer site inspections and assists with the sales process when necessary.
  • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).

Managing Profitability

  • Manages revenue and profitability associated with events.
  • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
  • Reviews billing and payments with clients.

Providing Exceptional Customer Service

  • Interacts with guests to obtain feedback on product quality and service levels.
  • Handles guest problems and complaints.
  • Makes presence known to customer at all times during entire event process.
  • Follows up with customer post-event.
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
  • Strives to improve service performance.
  • Sets a positive example for guest relations.
  • Reviews comment cards and guest satisfaction results with associates.
  • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.

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About this Employer

Wildhorse Saloon

120 2nd Avenue North
Nashville, TN 37201

(615) 902-8200

Entertainment Venue

careers.marriott.com

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About Us

The World-Famous Wildhorse Saloon is a 66,000 square foot live music and dance destination offering event space for parties, corporate outings and special events. If you can’t do it here – it can’t be done in Nashville, where we have three floors of action-packed fun, internal capacities reaching over 2,400 and the capability to extend out to Riverfront Park right in our own backyard. We are a restaurant, catering, bar, concert site, dance venue and TV studio—all under one roof.

More than 1.5 million music lovers and catering groups stampede through our doors annually to catch the hottest in live entertainment, learn the newest dance steps and dine on our award-winning Southern smokehouse cuisine and fan favorites like our signature fried pickles and hot chicken.

We are a family-friendly venue in the heart of Music City’s downtown district with FREE line dance lessons on the largest dance floor in Tennessee.