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Assistant Manager - Room Operations

Posted September 22, 2022

Sheraton Birmingham Hotel
Birmingham, AL
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About This Job

Additional Information

Part Time

Job Number

22165070

Job Category

Rooms & Guest Services Operations

Location

Sheraton Birmingham Hotel, 2101 Richard Arrington Jr Blvd N, Birmingham, Alabama, United States VIEW ON MAP

Schedule

Part-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

Candidate Profile

Education And Experience
  • High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

Core Work Activities

Supporting The Management Of Rooms Operations Activities
  • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
  • Runs and reviews critical information contained in room operations reports.
  • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
  • Operates all department equipment as necessary and reporting malfunctions.
  • Ensures employees have the proper supplies and uniforms.
  • Understands night audit procedures and being able to comprehend and utilize reports as necessary.
  • Understands and complies with loss prevention policies and procedures.
  • Communicates performance expectations employees in accordance with job descriptions for each position.
  • Handles employee questions and concerns.
  • Effectively schedules employees to business demands and tracks employee time and attendance.

Contributing Information To Support Managing To Budget

  • Supervises same day selling procedures to maximize room revenue and property occupancy.
  • Verifies accuracy of room rates to maximize revenue opportunities
  • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
  • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing For And Managing The Guest Experience

  • Assists in the investigation of employee and guest accidents.
  • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

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About this Employer

Sheraton Birmingham Hotel

2101 Richard Arrington Jr. Boulevard North
Birmingham, AL 35203

(205) 324-5000

757 Room Hotel

careers.marriott.com

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Welcome to the Sheraton Birmingham hotel located in the heart of Uptown; Birmingham's newest entertainment district at the BJCC. Sheraton Birmingham Hotel is ready to welcome you to a whole new level of comfort and warmth. Our major renovation included a full renewal of our of the lobby featuring the Link@Sheraton with Microsoft - our sleek connectivity hub offering complimentary wireless High Speed Internet Access - redecorated guest rooms, and updated meeting spaces.

Relax in our indoor pool or get your pulse racing in our newly renovated fitness center. Our refurbished Moretti's lounge provides a pleasant, stylish setting in which to gather with friends. At day's end, a great night’s sleep awaits you in one of our freshly redecorated guest rooms—complete with flat screen TVs and our signature Sheraton Sweet Sleeper™ Bed, featuring a decadent duvet and pillow top mattress.

Impress your colleagues in one of Alabama's largest and most recognized convention hotels. Events of various sizes will thrive in over 350,000 square feet of updated meeting and exhibition space, including Alabama's largest ballroom—25,000 square feet of elegant and versatile space. We are also conveniently connected to the Birmingham/Jefferson Convention Complex by a covered skyway.

Discover southern hospitality at its best. Enjoy some of the finest restaurants in the south in the nearby Five Points South entertainment district. Join in the excitement of fellow fans at the infamous Alabama Sports Hall of Fame.

Experience Birmingham in a way you’ll never forget at the all-new Sheraton Birmingham Hotel.