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Director of Banquets/Event Services

Posted September 22, 2022

Thompson Dallas
Dallas, TX
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About This Job


Thompson Dallas is a luxury hotel located within The National, Dallas’ newest urban luxury mixed-use project. The 51-story tower has been curated by a team of award-winning designers and showcases Thompson’s unrivaled level of personalized hospitality with an edge. This Conde Nast Traveler’s 2021 Hot List best new hotel, located downtown offers bespoke journeys centered around world-class culinary & nightlife as well as refined art & entertainment in a way that only Thompson can curate. Essentials include 219 rooms with 52 suites; three full-service offerings for dining and drink; a boutique spa and fitness experience focused on wellness, a variety of spaces for events, including the 14,000 square foot National Ballroom; plus stunning skyline views from the 2 acre 9th floor pool deck, which houses a long list of unparalleled amenities. Thompson Dallas is part of the boundless Hyatt Hotels Corporation portfolio. It has a stunning mid-century modern hexagon design, which rises above the Dallas Skyline and brings guests and community together through an inspired tribute to history, design and culture. Goal of the Director of Event Services: Effectively and proactively monitors the daily functions of the Event Services Department. This also includes working and communicating closely with all hotel departments and to ensure a successful and effective event resulting in a positive guest experience.

The Director of Event Services Responsibilities may include:

  • Supports and Manages the Event Services Department while working closely with the Director of Restaurants, Bars and Events and other hotel departments.  Leadership responsibilities also include Event Set Up and Banquet Beverage
  • Supervise, Empower, Lead, Coach and Motivate the Event Services team including captains, food servers, bartenders and housepersons towards achieving exceptional guest service results and complete colleague engagement
  • Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications
  • Responsible for proactively reviewing staffing and equipment needs
  • Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Events.
  • Responsible for maintaining a high energy, positive, professional appearance
  • Responsible for developing innovative and creative décor for Banquet function space
  • Responsible for short and long term banquet functions in the front and back of the house
  • Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement.
  • Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions
  • Performing daily walk-throughs in Event Services department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Hotels Corporation standards
  • Ability to develop ideas for special events and holiday functions


  • Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule
  • A true desire to understand and anticipate the needs of others in a fast paced environment
  • Refined verbal and written communication skills
  • Must be proficient in general computer knowledge
  • Organized, effective at time management
  • Candidates should be extremely creative, innovative, detail oriented and organized
  • Hotel experience and a thorough understanding of all levels of banquet service
  • Previous experience working hotel events / Banquets for a year in a full-service hotel and preferably a boutique or luxury hotel.
  • Previous experience as a Banquet Director preferred
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service

We offer excellent benefits:

  • Free room nights, Discounted and Friends & Family Room Rates
  • Medical, Prescription, Dental and Vision Insurance
  • Life and Disability Insurance
  • 401K with company match
  • 7 paid holidays and generous Paid Time Off
  • Paid Family Bonding Time and Adoption Assistance
  • Employee Stock Purchase Plan
  • Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!
  • Tuition Reimbursement program
  • Discounted parking and discounted DART passes, and much more!
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About this Employer

Thompson Dallas

Dallas, TX

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