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Field Support Specialist

Posted September 23, 2022

Bethesda, MD
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About This Job

With a career at HMSHost, you really benefit! We offer:

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • 401(k) retirement plan with company match
  • Company paid life insurance
  • Tuition reimbursement
  • Free parking and onsite fitness center
  • Wellbeing Support Program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus


The Field Support Specialist is responsible for providing assistance with inquiries via the HRMS Help Desk regarding data processing policies and procedures; and performing all other responsibilities as directed by the business or as assigned by management. This is a nonexempt position and typically reports to the Manager Garnishment and Field Support.

Essential Functions

  • Assists with training HR field reps on proper policy and procedure
  • Responds appropriately to all phone inquiries made via the HRMS Help Desk in a timely and professional manner; directs issues to the appropriate resources as needed
  • Performs other duties such as reproducing W2 duplicate requests, address changes for terminated associates, and backup responsibilities to other team members
  • Assists with garnishment inquiries and research

Minimum Qualifications, Knowledge, Skills, and Work Environment

  • Associate’s degree preferred
  • Requires 1-3 years of customer service experience in a high-volume environment
  • Requires knowledge of general HR policies and procedures
  • Requires demonstrated attention to detail skills
  • Requires excellent oral, written and interpersonal skills
  • Requires the ability to maintain information in confidence
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About this Employer


6905 Rockledge Drive
Bethesda, MD 20817

(240) 694-4100

Corporate Office

HMSHost Leading the Industry

HMSHost is recognized by the industry as the leader in travel dining with awards such as Restaurateur with the Highest Regard for Customer Service and Best Brand Restaurateur for Shake Shack by Airport Experience News. USA Today 10Best Readers’ Choice Travel Awards gave first place honors to both of HMSHost’s Whisky River locations at Charlotte Douglas International Airport and Raleigh-Durham International Airport. ACI-NA, the trade association representing commercial service airports in the United States and Canada, recognized HMSHost with the 2020 Inclusion Champion Award, for leadership and achievement in the ongoing inclusion of business and workforce diversity, outreach, and advocacy. The company also creates original award-winning events and campaigns including Airport Restaurant Month, Channel Your Inner Chef live culinary contest, 1,000 Acts of Kindness, and Eat Well. Travel Further.

About HMSHost

Global restaurateur HMSHost is a world leader in creating dining for travel venues. HMSHost operates locations all over North America, and is part of Autogrill Group, the world’s leading provider of food & beverage services for people on the move. Visit for more information.