Search 28,160 current hospitality jobs

Rooms Controller

Posted September 23, 2022

Sheraton Seattle Hotel
Seattle, WA
Save this job

About This Job

Job Number

22166094

Job Category

Rooms & Guest Services Operations

Location

Sheraton Grand Seattle, 1400 6th Ave, Seattle, Washington, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

Save this job

About this Employer

Sheraton Seattle Hotel

1400 6th Avenue
Seattle, WA 98101

Telephone (206) 621-9000
Reservations (888) 627-7056

1,258 Room Hotel

careers.marriott.com

Follow us:

Welcome

Sheraton Seattle Hotel is a contemporary urban retreat in the heart of downtown Seattle, Washington. Transformed by the expansion of the 25-story Union Street Tower, our downtown Seattle hotel is a high style, high-speed hotel and meeting destination for business travelers, groups, and vacationers. Discover a vibrant destination with innovative hospitality and warm Seattle personality that inspires you to work, play, relax, and connect in the Emerald City.

Playful, Peaceful, Productive

From the moment you step into our downtown Seattle hotel, you feel inspired, invited, and in tune with the energy and vibe of Seattle. Our cool and contemporary Seattle hotel is an urban lodging, meeting, dining, and relaxing destination in the heart of Downtown Seattle. Whether you are getting down to business or traveling for vacation, our hotel offers a refreshing blend of cosmopolitan Seattle style and high-tech hospitality for a unique Seattle hotel experience.

Experience breathtaking views of the Seattle skyline from Sheraton Seattle Hotel. Sleep peacefully in a Sheraton Sweet Sleeper (TM) Bed, stay connected with Wi-Fi access, and work-out in the state-of-the-art Core Fitness Center. Decorated with original art, our downtown Seattle lodging is a sanctuary for work and play. Eat, meet, and relax in our casual Seattle restaurants, cafes, and lounges. Enjoy classic American cuisine and microbrews at the Daily Grill Restaurant & Bar.

Attractions Near Our Downtown Seattle Hotel

Located in Seattle's thriving downtown corridor, Sheraton Seattle Hotel is steps away from exciting nightlife, restaurants, shopping, and entertainment. Walk to all of the top things to do in Seattle, such as Pike Place Market, the Seattle Waterfront, Seattle Center, Space Needle, Seattle Art Museum, Seattle Aquarium, Washington State Convention & Trade Center, and the Washington State Ferries.