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Quality Assurance Field Coordinator

Posted September 23, 2022

Horseshoe Bay Resort
Horseshoe Bay, TX
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About This Job

We are looking for a Risk Management professional to join our team!


The Quality Assurance Field Coordinator will provide independent, structured assessments to measure the quality standards pertaining to guest perceptions about quality of facilities, furniture quality & staging. This position will report findings and observations to the Resort Quality Assurance Manager to assist in development of plans of action. Prepare and report data analysis and recommendations for improvements to Resort Quality Assurance Manager.

General Duties:

  • Assist in maintaining all resort quality standards, and ensuring all specs identified resort wide.
  • Objectively conduct on-site walk-throughs of physical property and inspect the quality & presentation standards.
  • Ability to determine compliance or noncompliance with requirements for quality & presentation standards.
  • Ability to operate a camera for photo capturing to convert into diagrams, SOP’s & E-Book(s).
  • Responsible for tracking all specifications for all types’ furniture, what location they belong, proper staging & number of furniture items needed for said location.
  • Handles specific clerical functions for the department, including but not limited to purchase requests; updating and maintaining the department specs sheet along with value & vendors contact info for specs.
  • Responsible for creating digital diagram(s) of operational standard staging and/or set-ups.
  • Responsible for photo capturing of the resort standards for: Hotel Operations, Food & Beverage, Pool, Spa, Marina, Golf, Facilities, Activities, Tennis & Transportation.
  • Must ensure compliance with established company policies and procedures and controls, while focusing on sensitivity and responsiveness to the internal and external guest.

Employment Standards:

  • GED or High School Diploma.
  • 1 year of experience in Hospitality or related field preferably.
  • Quality assurance background preferred and familiar with customer service & risk standard.
  • Strong communication skills.
  • Experience with Microsoft Office Suite, Internet, email, and POS systems.
  • Experience with Agilsys and UltiPro helpful.
  • Background in Luxury hotels preferred.

Physical & Mental Requirements:

  • Moderate lifting and carrying, 15-25 pounds
  • Able to bend stoop, reach and stretch repetitively
  • Must have normal vision with corrective lens
  • Sit for extended periods of time
  • Walk as a daily routine
  • Communicate effectively with the general public

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Horseshoe Bay Resort

200 Hi Circle North
Horseshoe Bay, TX 78657

(830) 598-2511

400 Room Resort

Texas Hill Country Careers - Join The Team At Horseshoe Bay Resort

Explore exciting career opportunities with opportunity for upward mobility, generous benefits packages, and employee housing opportunities.

Horseshoe Bay Resort is currently hiring in various departments across the resort including Agriculture, Golf, Food & Beverage, Housekeeping, Marketing & Sales, and more! Begin your career at our exceptional, AAA-four diamond golf resort on the shores of Lake LBJ with diverse amenities and luxurious accommodations located in the highly desirable Texas Hill Country.