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Front Desk Supervisor

Posted September 23, 2022

The Westin Virginia Beach Town Center
Virginia Beach, VA
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About This Job

Overview

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests.

Key Duties & Responsibilities

  • Greet, register, and assign rooms to guests of hotels.
  • Verify customers' credit and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Plan, schedule or supervise the work of other employees.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
  • Assists in training of new associates and maintains constant training of agents as cashiers.
  • Ensures all members of the staff are completely familiar with all hotel emergency procedures.
  • Works with desk agents to balance at end of shift and ensures completion of shift checklist.
  • Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

Education and Experience

  • High School Graduate or General Education Degree (GED).
  • Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

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About this Employer

The Westin Virginia Beach Town Center

4535 Commerce Street
Virginia Beach, VA 23462

Telephone (800) 937-8461
Reservations (888) 627-9040

Our Hotel

Be your best at The Westin® Virginia Beach Town Center, one of the top pet-friendly hotels in Virginia Beach and the only full-service hotel in Town Center. Soak up the sun at nearby beaches and explore all of downtown: As one of the best hotels in Virginia Beach Town Center, we’re convenient to the Sandler Center, Apex Entertainment, Adventure Park, the Virginia Aquarium, and more. When exploring the city isn't on your agenda, retire to your spacious accommodations, with our renowned Heavenly® Bed, Smart TVs, and on-demand workout essentials. Following a restorative night's sleep, reserve time at our heated indoor pool and get moving in our 24-hour fitness center (or reserve one of our WestinWORKOUT guest rooms with private exercise bike). Plan a memorable business meeting or wedding in one of our 11 contemporary event rooms with full-service catering, versatile AV equipment, and high-speed Wi-Fi. Discover a place where you don’t just get up, but you rise, at one of the top VA Beach Town Center hotels.