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IT Business Liaison

Posted September 23, 2022

The Kessler Collection
Orlando, FL
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About This Job

An Inspiring Career Awaits You!

The Kessler Collection is made up of 13 artful hotel and resort properties, 26 restaurants, and over 1,700 Grand Performers across ten states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired!  Our Grand Performers Receive Many Benefits Including:
  • Marriott Employee Discounts Worldwide
  • Competitive Wage & Discretionary Bonus Program
  • Medical, Dental, Vision Insurance
  • Company-Sponsored Life Insurance
  • Short & Long-Term Disability Insurance
  • Pet Insurance
  • Tuition Reimbursement Program
  • 401(K) with Discretionary Company Matching Contributions
  • Employee Assistance Program

 Job Summary

As a strategic business partner/liaison, this individual is a single point of contact for IT related areas of the business for the hotel properties. They are a key enabler of the technology strategy set by the Corporate CIO. This important role is the creation of business value and is accountable for end-to-end IT delivery and value realization. Acts as a technology thought leader and ensures strategic and tactical alignment between the property and IT. This individual will also bring ideas on how new technology can accelerate strategy execution and enhance return on investment.

Responsible for the IT operation of IT systems directly impacting hotel operations and back-office functionality. This position is responsible for the implementation and maintenance of all property systems, and oversight of IT vendors installing/maintaining systems. Responsibility of specific systems include PMS, POS, phone systems, PC’s, printers, guest HSIA, local hotel property software platforms including Mobile Key and Opera. 

This position is responsible for project managing the implementation of new technology in our hotels including computer rollouts, new-builds, and acquisitions. The Hospitality IT Business Liaison is responsible for ensuring all users adhere to IT standards, policies, and procedures in place by Kessler Collection. The Property IT Business Liaison is also responsible for basic computer training of users within the hotels to assist in maintaining efficient operation of the IT systems at each property.

Core Responsibilities

Primary areas of responsibility include, but are not limited to the following:

  • As a valued strategic partner, collaborate with Functional leaders to support, promote and execute the corporate IT and property strategies.
  • Leverage business architecture principles to define, influence and maintain key business capabilities, enabled by technology.
  • Collaborate with Corporate CIO, Corporate IT Team and functional leaders in a matrixed organizational structure to provide innovative, quality IT solutions that drive business value.
  • Act as the technology advisor and thought leader for the property and be a champion for identifying and driving innovative IT solutions.
  • Develop a deep knowledge of the property functions and build effective relationships, both horizontally and vertically.
  • Act as a liaison between the property functions and IT; facilitate communication and understanding of the business model with stakeholders; educate functional partners about IT processes, roles, products, policies and capabilities. Ensure property unique needs are incorporated in IT standards and Enterprise solutions.
  • Ensure project, roadmap and initiative execution progress, including consistent and effective communication. This includes managing escalation and managing risk.
  • Ensure key stakeholders are timely informed about program, project or initiative issues and risk, mitigation actions as well as major incidents.
  • Work closely with other IT partner/liaisons to support end-to-end Business Unit and Function strategy and solutions.
  • Keeping abreast of the latest advancements in technology, protocols, and best practices.
  • Proven fundamentals and principles of TCP/IP and other network technologies 
  • Basic understanding and working knowledge of scripting 
  • Provide prompt and accurate feedback to customers
  • Prioritize and manage several open issues at one time
  • Document technical knowledge in the form of notes and manuals to share with IT Team
  • Ensure all issues are properly logged
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Maintain jovial relationships with Property Leadership and Grand Performers
  • Troubleshooting technical issues and developing effective solutions.

Knowledge, Skills, And Abilities 

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

  • Managing and translating business requirements into technical solutions

  • Ability to work independently as well as in a team environment with minimal supervision
  • Strong analytical and problem-solving skills
  • Demonstrable strong written and verbal communication skills
  • Ability to be flexible with work schedule
  • Demonstrable ability to work toward and meet deadlines
  • Strong understanding of the hospitality industry and systems in use
  • Expert understanding of Microsoft Desktop Operating Systems, and Office applications. 
  • Willingness and ability to develop an expert level understanding of the software commonly used. 
  • Hands-on working experience with network switches including configuration of VLANs. 
  • Previous working experience with PCI-DSS standards. 
  • Excellent problem-solving skills. 
  • Ability to work well in a highly dynamic environment, and efficiently multi-task. 
  • Ability to effectively manage third-party vendors for support of various systems. 
  • Good oral and written communication skills.
  • Experience in developing and executing business technology strategies and roadmaps

  • End to end Service Management (ITIL)
  • Overseeing IT projects or programs, with a focus on delivering business value

Minimum Qualifications

Education, Certifications, Work Experience:

  • Associates College Degree or equivalent Experience Required  
  • A+ Certification Strongly Encouraged
  • Minimum of 4 years IT help Desk, Service Desk and customer service support
  • Minimum of 2 years IT support experience in LAN/WAN networks, server support, application support
  • Minimum of 3 years of experience with Microsoft products including Office 365

Work Environment 

The work environment/conditions described herein are representative of those that an incumbent may experience.

  • Must be comfortable working in a shared space, with constant noise, without the use of a private office.
  • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
  • Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

Physical Demands

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. 

  • While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
  • Push, pull, and lift up to 50lbs on a weekly basis.
  • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus,  airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time. 
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
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About this Employer

The Kessler Collection

4901 Vineland Road
Suite 650
Orlando, FL 32811

(407) 996-9999

Management Company

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Discover our Company 

The Kessler Collection is a luxury boutique hotel company with locations in Alabama, Colorado, Florida, Georgia, North Carolina and South Carolina. Each hotel in the Kessler Collection is filled with unique artwork from internationally acclaimed artists and showcased in each of our Grand Bohemian Art Galleries. Our four Florida hotels located in Orlando and St. Augustine exude the magic of Walt Disney World, offer a landmark of hospitality, and provide casually elegant Old Florida style with lavishly appointed guest rooms and beautiful function space. Our Colorado property offers exclusive ski accommodations in Beaver Creek, Colorado and is equipped to treat guests with the finest services and amenities. Our Savannah, Georgia hotels deliver the atmosphere of historic River Street and nearby attractions just steps from historic sites. Our Charleston, South Carolina and Mountain Brook, Alabama include creatively crafted cuisine and unique wine blending experiences. Our Asheville, North Carolina hotel is the perfect retreat located steps from the famous Biltmore Estate set among the beautiful Blue Ridge Mountains. Whether visiting for business or pleasure, The Kessler Collection delivers inspiring places, intuitive service, and exuberant guests.

A Career at The Kessler Collection

Welcome to the Kessler Collection! If you are looking for a career in the hospitality industry, this is the place for you. With 11 luxury boutique hotels located in Alabama, Colorado, Florida, Georgia, North Carolina and South Carolina, we employ approximately 1,700 Grand Performers nationwide. As an employer of choice, we offer career opportunities in Accounting, Engineering/Maintenance, Food & Beverage, Housekeeping, Human Resources, Administration, Front Office, Customer Service, Marketing, Sales, Information Technology, Spa, Gallery, and various leadership positions within these departments and outlets. We provide competitive wages, great benefits, paid training, and job growth – but don't just take our word for it, hover over the thumbnails above to hear from our Grand Performers themselves!

Do YOU have what it takes?

At the Kessler Collection, we're not just employees, we are Grand Performers. Picture yourself part of a dynamic team of motivated, creative professionals whose mission is to create Inspiring Places, Intuitive Service, Exuberant Guests. Do you think you have what it takes to be Grand Performer?