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About This Job

An Inspiring Career Awaits You!

The Kessler Collection is made up of 13 artful hotel and resort properties, 26 restaurants, and over 1,700 Grand Performers across ten states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well being.

We believe people want to be inspired! 

Our Grand Performers Receive Many Benefits Including:

  • Marriott Employee Discounts Worldwide
  • Competitive Wage & Discretionary Bonus Program
  • Medical, Dental, Vision Insurance
  • Company-Sponsored Life Insurance
  • Short & Long-Term Disability Insurance
  • Pet Insurance
  • Tuition Reimbursement Program
  • 401(K) with Discretionary Company Matching Contributions
  • Employee Assistance Program

Job Summary

The host/hostess position's overall objective is to provide hospitable service to our guests to enhance the guest experience. The incumbent is responsible for answering the telephones professionally and friendly, greeting guests warmly and sincerely when they arrive at the restaurant, seating guests gracefully using the appropriate standards, and handling any special requests guests may have without hesitation.  They are to provide the highest level of service in support of the company's mission, core values, standards, and goals.

Core Responsibilities

  • Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
  • Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
  • Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
  • Maintain the integrity of Company proprietary information and protect Company assets
  • Ensure proper ambiance to include lighting and music
  • Coordinate flow of the dining room to ensure prompt and courteous service to patrons
  • Escort guests to tables and provide menus
  • Maintain a thorough knowledge of menu items and answer questions
  • Clears and resets tables at conclusion of each course
  • Make reservations in the property management system
  • Contact guests/parties before arrival to confirm reservations
  • Complete opening and closing procedures as well as daily side-work
  • Proficiently utilizes the property management systems and follow cash handling procedures
  • Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications
  • Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes
  • Maintain complete knowledge and comply with company policies and procedures
  • Maintain neat, clean, and professional appearance according to standards
  • Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
  • Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
  • Develop and maintain a positive working relationship and support the team to achieve our goals
  • Attend required training and meetings
  • All other duties as assigned, planned or un-planned

Knowledge, Skills, And Abilities 

  • Knowledge of guest service etiquette and proper food and beverage serving techniques.
  • Ability to perform all host-related tasks and proficiently use job-related software, property management systems, and office equipment .
  • Ability to remain calm in various situations, use sound judgment and effectively solve problems.
  • Ability to work quickly, prioritize, and maintain service at multiple tables at a time.
  • Ability to read and interpret documents such as safety rules and procedural manuals.
  • Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages.
  • Strong written, verbal, and interpersonal skills.

Minimum Qualifications

  • High school diploma, GED Degree
  • e, or related training equivalent - required
  • 1+ year of relevant work experience in similar scope and title – required
  • Experience within luxury brand/markets - required
  • Student or graduate of hotel management – preferred

Supervisory Responsibilities

  • None

Work Environment

  • Must be comfortable working in a shared space, with constant noise, without the use of a private office.
  • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
  • Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

Physical Demands

  • While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours daily.
  • Push, pull, and lift up to 20 lbs.  
  • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time.
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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About this Employer

Grand Bohemian Hotel Orlando, Autograph Collection®

325 South Orange Avenue
Orlando, FL 32801

Telephone (407) 313-9000
Reservations (866) 663-0024

247 Room Hotel

www.marriott.com

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Our Hotel

A blend of one-of-a-kind style, luxury accommodations and modern convenience, Grand Bohemian Hotel Orlando is ideally located in the city's vibrant downtown district. Our luxury hotel greets guests with vaulted ceilings and striking Italian mosaics in the lobby, as well as a spectacular art gallery featuring noteworthy talents. Each boutique hotel room is infused with creative flair and thoughtful extras, including free Wi-Fi and elegant marble bathrooms. Dine at The Boheme, our international restaurant, which serves flavorful cuisine and hosts a popular Sunday Jazz Brunch. Relax and refresh your mind and spirit at the Poseidon Spa, offering an array of pampering treatments. After business or exploring Orlando, unwind to live music in Bosendorfer Lounge - its namesake piano is one of only two in the world. Or, host an elegant private event in our indoor and outdoor venues. With our prime downtown location, Grand Bohemian Hotel Orlando offers guests effortless access to the city's most popular attractions.