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Rooms Controller

Posted September 23, 2022

Rand Tower Minneapolis
Minneapolis, MN
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About This Job

Overview

Opportunity:  Rooms Controller

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Implement appropriate booking strategies to ensure that all parties are appropriately accommodated, and work with housekeeping and the reservations department regarding the distribution and status of guest rooms.

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Assign room according to guest request and preferences whenever possible.
  • Pre-register designated guests and prepare key packets.
  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About this Employer

Rand Tower Minneapolis

527 South Marquette Avenue
Minneapolis, MN 55402

(612) 688-4500

270 Room Hotel

randtowerhotel.com

Managed By

HHM

A landmark tower deserves a landmark hotel.

Connected to everything. Convenient to everywhere. Comparable to nowhere else. Rand Tower Hotel offers you central city location perfection. Step into our lovingly restored Art Deco spaces and experience the finest in contemporary amenities and elevated creature comforts. Sense our connection to the past in an atmosphere that celebrates our landmark’s storied heritage and reflects the exuberance of its builder and namesake, Rufus R. Rand—aviator, war hero and Twin Cities industrial giant. Two-hundred and seventy stylishly detailed guestrooms, Whiskey & Soda, our vibrant and exciting lobby-side cocktail bar, the fifth-floor Rand Tower Club, and elegant meeting spaces make the Rand Tower the most endlessly interesting hotel address in downtown Minneapolis.