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Lead Front Desk Clerk

Posted September 23, 2022

Hilton Grand Vacations Club on Paradise
Las Vegas, NV
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About This Job

Job Description

HGV Now Offers Day One Team Member Benefits!

New Hire Bonus Up To $1500!

This job builds the HGV Experience for our customers by providing customers with timely service while staying at our resorts. Ensures quality and service is at an outstanding level displaying warmth and friendliness to guests and owners. Commitment and dedication to our Spirit of Service culture is an encouraged behavior to be displayed towards our owners and team members at all times.

What will I be doing?

As a Front Desk Lead, you would be responsible for assisting and leading the Guest Services team to ensure efficient and courteous guest check-in and check-out. Coordinate and supervise reservations. Participate as needed to ensure guest happiness. Work with all resort departments to meet guest expectations. Trains, supervises, schedules and assists in evaluating Team Members. Any other duties that may be vital too daily functioning of the resort.

  • Lead all aspects of the daily operation, including Agents, Rooms Control, PBX Operators, Bell staff and Gate Attendants. The Front Office Lead will be required to assist guests with check-in and out as well as giving support and assisting Front Desk staff with any questions or guest situations.
  • Communicating the HGV's ownership products and programs to our guests and potential owners to generate maximum sales volume while maintaining a professional and ethical representation of the company.
  • Assists management with ensuring that all departmental activities are performed within the guidelines of appropriate policies and procedures. Assuring that all Team Members are trained in the area of food quality, sanitation, safety, departmental/resort and guest/owner service standards.
  • Maintain a house bank and make a deposit and accurate report of receipts daily.
  • Lead the agents, ensuring the accurate sequences of events for proper registration and check out of guests.
  • Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk. Post miscellaneous charges as requested.
  • Maintain a daily log of all guests’ opportunities with corrective action steps. Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling.
  • Follow-up on credit opportunities during each shift
  • Other duties as assigned by management.
  • Regular attendance in conformance with the standards, which may be established and revised by HGV from time to time, is essential to the successful performance of this position.

Qualifications

What are we looking for?

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success is the HGV Team Members. To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

  • Ability to read, analyze and interpret complex documents. Ability to build and interpret business communications and reports. Minimally intermediate computer skills. At minimum basic mathematical skills.
  • Highly skilled in solving practical problems, using good judgment to take care of a variety of variables in guest and business situations. Excellent interpersonal and service skills. Ability to resolve conflict, think on their feet, influence and mentor others.
  • High school/GED
  • Prior related experience

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

  • Associate's Degree/College
  • Voice Certified
  • 3+ Years of related experience
  • Prior management/supervisory experience

Don’t wait! Apply Today.

We are an equal opportunity employer and value diversity at our company. We prohibit discrimination based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

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About this Employer

Hilton Grand Vacations Club on Paradise

455 Karen Avenue
Las Vegas, NV 89109

(702) 946-9200

415 Room Resort

hgv.com

At A Glance

The spectacular allure of the Las Vegas Strip and the dramatic natural beauty of the region deliver a one-of-a-kind vacation experience. The relaxing setting of Hilton Grand Vacations Club provides a serene oasis within easy access to the best of Las Vegas. Here, year-round golf, tennis and boating—as well as excursions to the Grand Canyon, Lake Mead and the Hoover Dam—superbly complement the downtown sights and lights. Ideally located close to the Las Vegas Convention Center, the resort provides immediate access to an extensive array of restaurants, shops and amenities.