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Concierge Agent

Posted September 23, 2022

Hilton Grand Vacations - Corporate Office - MetroCenter
Orlando, FL
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About This Job

Job Description

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

We are currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

As a Concierge Agent, you will be responsible for making confirmation calls and welcome calls to all future arrivals. Answer calls from guests who have booked Hilton Grand Vacations Marketing Packages to make date changes and respond to questions concerning their upcoming vacation.

  • Welcome the guests the day of arrival, helping with transportation to the tour, and making sure that all parties required to tour attend as scheduled.
  • Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions.
  • Handle situations with dissatisfied guests and create resolutions.
  • Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.
  • Use Excel spreadsheets to track tour data, NQ information, shuttle pickups, and premium issues.
  • Assist management with special projects relating to customer service.
  • Ensure the privacy and security of confidential information about guests.
  • Confirm a specific percentage of all leads for the following month.

Qualifications

Schedule Details:

Our Concierge Department currently operates 5 days per week, Monday through Friday. Shifts range between 10:00am through 7:00pm EST. (Days of Operation and Shift Times could change in the future based on business needs) Paid training is provided for 2 weeks and is from 9:00 am – 4:00 pm Monday through Friday. Work from Home opportunities may be available after approximately three months and based on performance results.

Types of Candidates We’re Looking For:
  • High School Diploma/GED
  • Proficient with Microsoft Word, Excel and Outlook
  • Excellent written and verbal communication skills with strong sense of customer service
  • Good organizational skills and detail oriented
Why do Team Members like working for us:
  • Competitive base pay plus commission
  • Recognition Programs and Rewards
  • Discounted Hilton hotel rates worldwide!
  • 401(k) program with company match.
  • Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation
  • Employee stock purchase program.
  • Tuition reimbursement programs.
  • Numerous learning and advancement opportunities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation

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About this Employer

Hilton Grand Vacations - Corporate Office - MetroCenter

1800 Metrocenter Boulevard, Suite 180
Orlando, FL 32835

Regional Office

hgv.com

What will it be like to be a Team Member with Hilton Grand Vacations?

There’s something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations. 
Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.