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Title Customer Care Specialist

Posted September 23, 2022

Hilton Grand Vacations - Corporate Office - MetroCenter
Orlando, FL
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About This Job

Job Description

HGV now offers Day One Team Member Benefits!”

What will I be doing?

As a Specialist, Title Customer Care, you would be responsible for implementing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards.

The Specialist, Title Customer Care is responsible for providing superior level of service to all members and owners of Hilton Grand Vacation. This role serves as the point of contact for all Grand Vacation Title (GVT) servicing requests including, but not limited to, file status/progress updates on foreclosure, upgrades, transfer of ownership, transitions, gift transfers and reinstatements.

  • Provide customer service to owners looking for their contract/file/case status and progress updates.
  • Support client request, inquiries or questions relates to Title and Recording issues.
  • Develops strong customer relationships by demonstrating professional customer service and communication.
  • Delivers proper communication to buyer/seller throughout the title change establishing clear expectation of the process thus delivering
  • an exceptional customer service journey.
  • Proficiently handle high call volume while providing an exceptional customer service experience.
  • Receive inbound calls from owners, sales agents, third parties, and internal departments and provide accurate information relating
  • GVT services provided.
  • Complete outbound calls to owners with regards to their contract file/case in system queues.
  • Coordinate status updates for owners requesting copies of their recording/sales documents, title services (name change, gift transfer,
  • sales, and closings costs).
  • Maintains elevated standards levels and delivers professional communication via phone and in person.
  • Reviews and handles GVT’s shared department inboxes for Transitions, transfer of ownerships and any other title related functions
  • carried out by the customer service role.
  • Verifies to ensure customer information is correct and updates system information as needed.
  • Updates systems with detailed comments regarding each interaction with owners.
  • Inputs and updates spreadsheets and other programs to track all activity.
  • Responsible for collecting and processing GVT fees and payments
  • Assist internal and external customers as needed to process resale transactions
  • Helps with team member training as needed
  • Carry out any reasonable request by management of which the employee can perform.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!


What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:

  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Must have good written, verbal & communication skills
  • Ability to multi-task and work well under pressure
  • Enthusiastic standout colleague demeanor

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Knowledge of the documents required for a timeshare closing
  • 2 years of Customer Service in the Vacation Ownership industry
  • Detailed oriented, basic skills with Microsoft Office software
  • Solid and consistent customer service skills

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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About this Employer

Hilton Grand Vacations - Corporate Office - MetroCenter

1800 Metrocenter Boulevard, Suite 180
Orlando, FL 32835

Regional Office

What will it be like to be a Team Member with Hilton Grand Vacations?

There’s something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations. 
Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.