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Front Desk Clerk

Posted September 23, 2022

Mystic Dunes Resort & Golf Club by Diamond Resorts
Kissimmee, FL
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About This Job

Job Description

HGV Now Offers Day One Team Member Benefits!

Plus, this opportunity offers up to a $1,500 New Hire Bonus!

What will I be doing?

As a Front Desk Clerk you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following duties to the highest standards:

  • Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
  • Inputs information into the computerized reservations' system to update and maintain records.
  • Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
  • Generates invoices and collects monies due through the rental program and through merchandise sales.
  • Maintains safety deposit boxes.
  • Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
  • Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
  • Provides information on area attractions and resort amenities.
  • Type correspondence and reports for management as needed.

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:

  • Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
  • A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
  • Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
  • Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
  • 6 months Customer Service Experience.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Front Desk/Guest Services Agent
  • Cash/credit card transactions
  • Resort Hospitality or related industry

What will it be like to be a Team Member.....

We offer a fantastic benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and excellent travel benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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About this Employer

Mystic Dunes Resort & Golf Club by Diamond Resorts

7600 Mystic Dunes Ln
Kissimmee, FL 34747

(407) 396-1311

Explore Orlando Area Attractions From Our Resort In Celebration

Discover the perfect family getaway to the Orlando, Florida area at Mystic Dunes Resort & Golf Club. Designed to be your home-away-from-home in scenic Celebration, our resort hotel is tucked among 600 acres of rolling hills, lush Florida nature preserves and beautiful tropical gardens and the emerald greens and fairways of our championship golf course. 

Arriving at the resort, you are welcomed into a lobby that has been recently updated in a bright, fresh and modern style and greeted by warm, friendly locals who know exactly how to make you feel taken care of. Spacious, condo-style villas come in studio, one-, two- and three-bedroom options appointed with kitchens, washer/dryers and private balconies.   

Whether you’re planning a family holiday, romantic getaway or golf vacation, Mystic Dunes Resort & Golf Club is the perfect gateway to an unforgettable Orlando, Florida retreat.