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Front Desk Agent

Posted November 27, 2022

Newport Beachside Hotel & Resort
North Miami Beach, FL
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About This Job

Job Overview: Responsible for welcoming guests through check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations.

Reports To:       Director of Front Office

You Will Make A Difference By:

  • Assisting guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrating a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Using up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Responding to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Fielding guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receiving, inputting, retrieving and relaying messages to guests
  • Performing any other job related duties as assigned.

You Will Bring To The Table:

  • Ability to communicate effectively
  • A self-starter personality with an even disposition
  • A professional appearance and manner at all times
  • Ability to communicate with guests
  • Must be willing to “pitch-in” and help co-workers with their job duties and be a team player
  • Able to use a calculator to prepare moderately complex mathematical calculations without error
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
  • Ability to stand and move throughout front office and continuously perform essential job functions
  • Ability to access and accurately input information using a moderately complex computer system
  • Ability to observe and detect signs of emergency situations
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Newport Beachside Hotel & Resort

16701 Collins Avenue
North Miami Beach, FL 33160

(305) 949-1300

Newport Beachside Hotel & Resort prides itself on providing a home away from home for guests by offering an incredible array of services and amenities. Service begins the minute you decide to stay with us, and our team of hospitality professionals will attend to every detail throughout your stay. Whether you are here for business or pleasure, every moment of your time at our resort in Sunny Isles Beach is sure to be extraordinary.