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Housekeeping Operations Manager

Posted November 11, 2022

Park Hyatt New York
New York, NY
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About This Job

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.  This position reports to the hotel Rooms Director.
The Housekeeping Operations Manager is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Housekeeping Operations Manager will promote an atmosphere that insures customer and associate satisfaction.  This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.
Duties include:
  • Solid understanding of housekeeping and laundry supplies and pars
  • Teach employees importance of, and how to greet guests and courteously solve guest requests
  • See that inspection program is consistently maintained
  • Assure all safety and security policies and procedures are followed
  • Work closely with all other Departments
  • Inspect some rooms daily
  • Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
  • Insures proper staffing levels for customer service goals
  • Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity.  This is the Hyatt Touch.

Requirements

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
  • Service oriented style with professional presentations skills
  • Hotel/Hospitality degree an asset
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills
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About this Employer

Park Hyatt New York

153 West 57th Street
New York, NY 10019

(646) 774-1234

210 Room Hotel

newyork.park.hyatt.com

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Hotel Overview

Treat yourself to a unique, enriched experience at our luxury Midtown Manhattan hotel.

Slated for completion in summer-2014, Park Hyatt New York will be located in the heart of midtown at 153 West 57th street between Avenue of the Americas and Seventh Avenue, across from Carnegie Hall and a short stroll from Central Park. The hotel, designed by world-renowned, Pritzker Prize-winning architect Christian de Portzamparc, will feature 210 generously sized guest rooms including 92 suites, designed by Yabu Pushelberg. The state-of-the-art guest rooms are among the largest in the city, starting from 475 square feet or 44 square meters.  The hotel is part of a 90-story mixed-use tower that features 94 Thomas Juul-Hansen-designed luxury spaces with breathtaking views of Central Park and the New York skyline.

Throughout our hotel, guests will experience an uncommon space offering sophistication and elegance.  Indulge in our generously-sized accommodations that marry luxurious appointments with dozens of modern amenities. Discover rare and intimate experiences tailored to your individual preferences with delectable dishes at our restaurant The Back Room at One57 or our soothing and invigorating full-service Spa Nalai. We take pleasure and pride in customizing each stay for traveling professionals and vacationing tourists alike, including being a pet friendly hotel.

With its premier address on West 57th Street, Park Hyatt New York will be nestled among many top destinations and face the world-famous Carnegie Hall across the street. Experience the stunning acoustics of this performing arts and music venue next door or in our hotel with exclusive Carnegie Hall-related features. Raising the standards for New York luxury hotels, Park Hyatt New York delivers style and sophistication in every detail with personal touches inspiring our ambiance, artwork, dining and décor.