Search 25,483 current hospitality jobs

Front Office Manager

Posted November 1, 2022

The Lodge at Spruce Peak
Stowe, VT
Save this job

About This Job

Description

We Still Love Hospitality!

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slopeside at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork, high standards, and diversity. It’s fitting that we are located at the pinnacle of Vermont!

Job Overview

We are seeking a highly motivated Front Office Manager to join our team at Spruce Peak! The Front Office Manager will be responsible for leading a team of hospitality professionals and ensuring world-class service is provided to all guests. The Front Office Manager oversees the day-to-day operations of the Front Desk, Bell/Valet Services, and Concierge which includes: staff training, inter-department communications, and maintaining proper staffing levels for customer service goals. Additionally, they will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. The Front Desk Manager should possess strong communication skills and demonstrate leadership abilities. 

Duties include:

  • Responsible for short and long-term planning and the management of the hotel’s Front Office operations
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
  • Maintain guest room inventory
  • Coach and counsel employees on the Spruce Peak Service Standards and Procedures
  • Ensure all operations and cash handling are done per policies and procedures
  • Maintain excellent communication with the housekeeping department
  • Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
  • Analyze, investigate, and resolve guest complaints
  • Ensures proper staffing levels for customer service goals

Requirements

Qualifications

  • College degree preferred
  • 2-3 years prior hotel or hospitality experience.
  • Experience managing and leading a team.
  • Experience in high-volume & luxury establishments.
  • Excellent communication skills.
  • Technical proficiency and the ability to learn new programs.
  • Strong attention to detail.
  • Strong organizational and time management discipline.
  • Solid judgment and ability to resolve conflicts effectively.
  • Operate effectively in stressful situations.
  • Ability to multi-task.
  • Ability to adapt to changing guest and business needs.
Save this job

About this Employer

The Lodge at Spruce Peak

7412 Mountain Road
Stowe, VT 05672

(802) 282-4625

300 Room Resort

www.sprucepeak.com

Follow us:

STAY AT SPRUCE PEAK

Spruce Peak offers guests over 300 beautiful guest stay options, including The Lodge, a luxurious 4-diamond resort at the center of The Village, our large luxury rental collection and the highly coveted Spruce Peak Penthouses. Each guest stay experience at Spruce Peak is designed to feel like it’s truly a part of the mountain.

EXPLORE SPRUCE PEAK

Steeped in natural beauty, Spruce Peak is Stowe's only slopeside destination, featuring luxury accommodations and year-round recreation. It's a place to discover all manner of passions, from alpine skiing and snowboarding to mountain biking and fly fishing; from rounds on the mountain golf course to course after course of mouthwatering fare, Spruce Peak has something for everyone.