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Server - Pavilion Restaurant

Medical, Dental, Vision, 401K

Posted November 11, 2022

The Langham Chicago
Chicago, IL
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About This Job

Primary Objective of Position: 

  • Provide service, order taking and delivery of food and beverages items in the restaurant.  Provide friendly, courteous and professional service to guests in the Food & Beverage outlets while maintaining high level of service as per Langham Hospitality Group and Forbes standards.

Responsibilities and Job Duties: 

  • Responsible for the proper set-up and cleanliness of section throughout shift with attention to details
  • Provide explanation of any specials and/or restaurant promotions in a courteous and friendly manner
  • Responsible for the food order taking by repeating the order to guest/clients for accuracy
  • Responsible for replenishing beverages such as coffee, water and other beverages as needed 
  • Cooperate closely with other members of the outlet team including servers, porters and kitchen associates
  • Responsible for guest satisfaction by resolving complaints to ensure fine dining experience
  • Responsible for inputting orders in Point of Sale system and processing checks per hotel standards
  • Responsible for side work to include inspecting linen, china, silverware and condiments
  • Provide knowledge of the hotel, facilities and local city attractions to respond to guest/clients inquiries
  • Must adhere to All State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed

Experience Required: 

High School diploma or equivalent preferred

2 years of previous Food & Beverage serving experience required

IL Sanitation License, TIPS and BASSET licenses required

CPR Certification and/or First Aid Training preferred

Luxury hotel restaurant experience preferred

Knowledge of Point of Sales system preferred

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About this Employer

The Langham Chicago

330 North Wabash
Chicago, IL 60611

(312) 923-9988

246 Room Hotel

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Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.


268 guest rooms and 48 suites designed for the discerning traveller. Warm colour tones accented with rich textiles and dark woods create open and inviting spaces. Floor-to-ceiling windows provide sweeping vistas of the Chicago skyline and river. Modern conveniences and our signature amenities make every room a comforting place to unwind. 


Visual and edible masterpieces that will delight and indulge. Discover contemporary Seasonal American cuisine at Travelle. For a taste of our classic heritage, enjoy our Langham Afternoon Tea with Wedgwood alongside views of Chicago in our stunning lounge, Pavilion.


Stay healthy even when you travel. Get a workout in our state-of-the-art fitness studio or take a dip in our indoor pool. Then, unwind and align your mind at our award-winning wellness retreat, Chuan Spa. Choose from a range of treatments inspired by Traditional Chinese Medicine, that is guaranteed to pamper the senses.


Exclusive downtown Chicago location. Elegant spaces adaptable for a variety of events and meetings. An intuitive team of organisers that will provide individual service and attention. 15,000 square feet of total event space, all equipped with the latest in specialised audio-visual equipment to ensure your private event is successful.


The Kid’s Suite is a generously sized play space, designed for families to enjoy a variety of activities. Timeless board games such as Monopoly, Trouble and Candyland will captivate children of all ages, while Lincoln Logs, a miniature electric guitar and an oversized white board will ignite the imagination of the young and the young at heart.


This luxurious theater features a 111-inch screen and comfortable seating for up to twelve people—ideal for a family movie night, sophisticated presentation or an intimate gathering. The Cinema Suite is available on a complimentary basis for all hotel guests on a first come basis, and the authentic experience is elevated by a theater-inspired private dining menu, available upon request.