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Specialist / Lifesaving & Care - Dogtown

Competitive Benefits Package to include, Medical, Dental, Vision, 401(k), Vacation, Personal, Sick and Holiday, and much more

Posted November 13, 2022

Best Friends Roadhouse and Mercantile
Kanab, UT
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Compensation

The starting pay for this position is $21.63/hour

About This Job

Specialist, Lifesaving & Care - Dogtown
Regular Full-TimeNon-Exempt
Sanctuary Upper Canyon, Kanab, UT, US
30+ days agoRequisition ID: 1282
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Location:  Kanab, Utah (relocation assistance may be available)

Best Friends offers competitive pay and the benefits package is one of the best! The starting pay for this position is $21.63/hour

Summary: Lifesaving and Care Specialists play a direct role in achieving Best Friends Animal Society's no-kill mission and goal by providing the hands-on care for the animals at the sanctuary, working with all departments to find those animals homes wherever possible, and serving as mission and brand ambassadors for the tens of thousands of guests, volunteers, and adopters who visit the sanctuary annually.  

Purpose: These Dogtown specialists work within a team setting to oversee the health, wellbeing, and general care of dogs. They have a unique role as the direct day-to-day connector between the animals in our care and our supporters. As such these specialists represent Best Friends through in-person work, conversations, demonstrations, tour presentations, and other activities. 

Essential Duties/Responsibilities:

Outcomes & Ambassadorship

  • Support lifesaving objectives throughout the department, providing feedback and support for outcome plans, assist with all aspects of the adoption process, regularly update animal photos and bios, provide superior customer service to visitors, volunteers, and adopters. 
  • Serve as a sanctuary ambassador, representing Best Friends' work to visitors and volunteers, and speaking to the sanctuary's special role in Best Friends' no-kill goals.
  • Support a "volunteers-first" team giving every volunteer the opportunity to maximize their skills and value towards Best Friends' lifesaving activities, and inspiring visitors to continue the work in their communities.
  • Provide for the safety and hands-on training of volunteers, both individuals and groups, including orienting them to the assigned area and tasks; answering questions as needed.
  • Greet and conduct tours, speak about specific animals, the work of Dogtown and the sanctuary, answer questions and assist visitors with their needs. 
  • Work alongside and support interns, workshop attendees, and other categories of visitors.

Care

  • Provide basic and routine care for animals per department guidelines including but not limited to feeding, watering, transporting to appointments (clinic, hydrotherapy, grooming, etc.), and light grooming. 
  • Support animals with medical issues, which may include zoonotic disease, by medicating, treating, preparing special diets, observing and reporting, and assisting in the maintenance of required veterinary records. 
  • Providing socialization, enrichment, and exercise for animals as outlined by leadership; identifying behavioral issues and sharing observations with team members and leaders; following behavior or training plans as developed for the department or specific dogs. 
  • Cleaning work areas and preserving physical appearance of dog buildings and grounds: scooping, raking, sweeping, shoveling, dusting, mopping, trash removal, scrubbing, weeding, etc., noting maintenance or repairs needed and reporting per protocol. 

General

  • Deliver superior customer service relating to all visitors, adopters, fosters and transfer partners in a friendly, informative and professional manner. 
  • Follow Best Friends policies, procedures, and task lists for daily lifesaving outcome assignments; including accurate and timely communications, work completion, data entry, and recordkeeping. 
  • Other duties as assigned.

Skills and Experience:

  • Strong desire to work with dogs. Previous experience a plus.
  • Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with an open adoption process, experience interacting with the public (customer service) preferred. 
  • Ability to professionally speak about Best Friends activities and positions on issues.
  • Ability to work with, leash, kennel, walk, and handle dogs, including those with health and/or behavior conditions/concerns including shyness, fearfulness, and aggression; basic ability to identify and speak to medical and behavioral characteristics of dogs. 
  • Resourceful, get-it-done attitude; ability to adopt to new work areas or processes; problem solving, seeking answers independently and enthusiastically; flexibility to persist until department goals are achieved. 
  • Strong interpersonal skills, positive attitude, a team player, personable, professional, and able to get along with people from different backgrounds.  
  • Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands; with accurate, appropriate, clear and concise written and verbal communication skills; and strong listening skills. 
  • Basic experience with Microsoft Office products; familiarity with shelter software (Best Friends uses Shelterluv), or desire to learn.   

Physical Requirements:

  • Must be able to: 
    • Routinely lift 65 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending. 
    • Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion. 
    • Work indoors and outdoors in a variety of weather conditions including extreme heat and cold. 
  • Daily exposure to dogs, cats and other animals of all sizes, temperaments, and medical status. 
  • Valid driver's license, ability to qualify to be added to Best Friends insurance, ability to travel, including overnight stays, when needed. 
  • Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights and holiday work. 

Thank you for your interest in pursuing a career at Best Friends Animal Society.  Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

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About this Employer

Best Friends Roadhouse and Mercantile

30 North 300 West
Kanab, UT 84741

Telephone (435) 644-2001
Reservations (435) 644-3400

40 Room Hotel

bestfriendsroadhouse.org

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About Best Friends Animal Society

The Best Friends Roadhouse and Mercantile is an extension of the longstanding hospitality experienced at Best Friends Animal Sanctuary. Best Friends Animal Society is a leading national animal welfare organization dedicated to ending the killing of dogs and cats in America's shelters. In addition to running lifesaving programs in partnership with thousands of animal welfare groups across the country, Best Friends has operations in New York City, Los Angeles, Atlanta, Houston, Salt Lake City and Northwest Arkansas and runs the nation’s largest no-kill animal sanctuary.

Best Friends Animal Society is a leading animal welfare organization working to end the killing of dogs and cats in America’s shelters by 2025. Founded in 1984, Best Friends is a pioneer in the no-kill movement and has helped reduce the number of animals killed in shelters from an estimated 17 million per year to about 347,000. Best Friends runs lifesaving programs all across the country, as well as the nation’s largest no-kill animal sanctuary. Working collaboratively with a network of more than 3,300 animal welfare and shelter partners, and community members nationwide, Best Friends is working to Save Them All®. 

While you are in Kanab, we welcome you to learn more about our lifesaving work, schedule a tour of the Sanctuary, and consider becoming a member of Best Friends Animal Society

Who We Are 

For over 30 years, Best Friends Animal Society has been running the nation’s largest no-kill sanctuary for companion animals and building effective programs that reduce the number of animals entering shelters.

The Best Friends Roadhouse Story

Your southern Utah vacation experience just got better: Welcome to the Best Friends Roadhouse and Mercantile, the latest (and greatest) lodging option among Kanab’s fast-growing hotel and motel offerings.

Located in the heart of Kanab, Utah, just five miles south of Best Friends Animal Sanctuary, the Best Friends Roadhouse & Mercantile welcomes pets and their people. For visitors to the Sanctuary and nearby national parks, it provides a pet-friendly place to stay.

The Roadhouse features 40 rooms as well as a variety of dog- and cat-friendly amenities and services, such as built-in cubbies for snuggling, dog washing stations, pet walking and a fenced dog park area with a splash zone. It’s an animal lover’s dream come true! We can’t wait to welcome you to the Roadhouse, where you can experience the warmth of Best Friends hospitality.

Just for Pets

At the Best Friends Roadhouse & Mercantile, pets are just as much guests as their people are. For their comfort and happiness, we are pleased to provide:

  • Personal pet welcome
  • Complimentary self-serve pet washing facilities
  • Complimentary cleaning products, located in the service building
  • Pet walking service provided in half-hour increments by Best Friends volunteers and staff (a fee applies)
  • Pet visits by our staff during the day (a fee applies)
  • Fenced pet-park area with splash water feature (for pets of lodging guests)
  • Pet treats, beds and retail items in the mercantile building
  • Built-in cubbies and snuggling areas in select guest rooms

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.