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Foster Program Coordinator - NYC

Posted November 13, 2022

Best Friends Roadhouse and Mercantile
Kanab, UT
Position located in New York, NY
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Compensation

$18 per hour to $20 per hour, depending on experience

About This Job

Coordinators are responsible for the daily functions and growth of lifesaving outcome programs in New York including adoptions, transports/transfers, and foster care of animals in our program locations. They act with urgency to accomplish important tasks and play a direct role in achieving Best Friends Animal Society’s no-kill mission and organizational success. While this role includes responsibilities in all outcome-focused programs, coordinators may receive intensive assignments in a particular program, based on organizational needs. 

Culture Statement and Responsibility:

We value attitude over aptitude, and we treat Kindness as a discipline because it is paramount in our culture along with our other Guiding Principles. Culture is how we talk to and treat ourselves and one another, it’s how we generate and respond to change, it’s how we plan and make decisions, it’s how we do what we do.

Essential Duties/Responsibilities:

  • Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness, and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others, and demonstrating compassion and curiosity in conflict.
  • Promote, coordinate, and facilitate remote pet adoptions, providing superior customer service, new pet parent counseling, and post-adoption support throughout.
  • Coordinate and conduct transport program operations including but not limited to animal selection, travel logistics (flight bookings, driving/driver recruitment, vehicle preparation), records management, supply management, and vehicle management.
  • Develop a general knowledge of the animals in the Best Friends’ care, deliver superior customer service, assist adopters, fosters, and transfer partners by gathering information to match them with appropriate animals, arranging introductions, pet to pet meets, acquiring/providing medical records, health certificates (when necessary), follow-ups as needed or required. 
  • Work directly with and support volunteers on all aspects and protocols of lifesaving care and outcome programs, including program protocols, cleaning protocols, specific animal behavior, and care, animal handling, transportation requirements and procedures, data entry, and communications with the goal of maximizing meaningful volunteer contributions. 
  • Work collaboratively with Best Friends’ team members in all areas of operations to achieve lifesaving goals; follow Best Friends policies, procedures, and task lists for daily lifesaving outcome assignments, including accurate and timely communications, work completion, data entry, and recordkeeping.

Skills and Experience:

  • Customer-centric, non-judgmental approach to engaging with adopters, partners, volunteers, and colleagues; familiarity and comfort with an open adoption process. Customer service experience required.
  • Must have previous work or volunteer experience in animal welfare/handling with the basic ability to identify and speak to medical and behavioral characteristics of dogs and cats.
  • Previous work or volunteer experience with caring for neonate kittens is preferred.
  • Previous experience with fostering or foster programs preferred.
  • Resourceful, get-it-done attitude; an initiative to assist in any area or process; problem-solving, seeking answers independently and enthusiastically; the flexibility to persist until lifesaving outcome goals are achieved.
  • Strong interpersonal and computer skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations. 
  • Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands.
  • Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn.    
  • Bilingual or multi-lingual skills preferred.

Physical Requirements:

  • Must be able to:
    1. Routinely lift 40 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
    2. Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion.
  • Exposure to dogs, cats, and other animals of all sizes, temperaments, and medical status. 
  • Daily hours and days of the week may vary according to the needs of the department schedule; the position includes weekends, nights, and holiday work. 

 After applicants accept an offer of employment in writing, they will be asked to provide Covid-19 vaccination status information pursuant to any applicable policies in place at the time of hiring. 

Thank you for your interest in pursuing a career at Best Friends Animal Society.  Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

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About this Employer

Best Friends Roadhouse and Mercantile

30 North 300 West
Kanab, UT 84741

Telephone (435) 644-2001
Reservations (435) 644-3400

40 Room Hotel

bestfriendsroadhouse.org

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About Best Friends Animal Society

The Best Friends Roadhouse and Mercantile is an extension of the longstanding hospitality experienced at Best Friends Animal Sanctuary. Best Friends Animal Society is a leading national animal welfare organization dedicated to ending the killing of dogs and cats in America's shelters. In addition to running lifesaving programs in partnership with thousands of animal welfare groups across the country, Best Friends has operations in New York City, Los Angeles, Atlanta, Houston, Salt Lake City and Northwest Arkansas and runs the nation’s largest no-kill animal sanctuary.

Best Friends Animal Society is a leading animal welfare organization working to end the killing of dogs and cats in America’s shelters by 2025. Founded in 1984, Best Friends is a pioneer in the no-kill movement and has helped reduce the number of animals killed in shelters from an estimated 17 million per year to about 347,000. Best Friends runs lifesaving programs all across the country, as well as the nation’s largest no-kill animal sanctuary. Working collaboratively with a network of more than 3,300 animal welfare and shelter partners, and community members nationwide, Best Friends is working to Save Them All®. 

While you are in Kanab, we welcome you to learn more about our lifesaving work, schedule a tour of the Sanctuary, and consider becoming a member of Best Friends Animal Society

Who We Are 

For over 30 years, Best Friends Animal Society has been running the nation’s largest no-kill sanctuary for companion animals and building effective programs that reduce the number of animals entering shelters.

The Best Friends Roadhouse Story

Your southern Utah vacation experience just got better: Welcome to the Best Friends Roadhouse and Mercantile, the latest (and greatest) lodging option among Kanab’s fast-growing hotel and motel offerings.

Located in the heart of Kanab, Utah, just five miles south of Best Friends Animal Sanctuary, the Best Friends Roadhouse & Mercantile welcomes pets and their people. For visitors to the Sanctuary and nearby national parks, it provides a pet-friendly place to stay.

The Roadhouse features 40 rooms as well as a variety of dog- and cat-friendly amenities and services, such as built-in cubbies for snuggling, dog washing stations, pet walking and a fenced dog park area with a splash zone. It’s an animal lover’s dream come true! We can’t wait to welcome you to the Roadhouse, where you can experience the warmth of Best Friends hospitality.

Just for Pets

At the Best Friends Roadhouse & Mercantile, pets are just as much guests as their people are. For their comfort and happiness, we are pleased to provide:

  • Personal pet welcome
  • Complimentary self-serve pet washing facilities
  • Complimentary cleaning products, located in the service building
  • Pet walking service provided in half-hour increments by Best Friends volunteers and staff (a fee applies)
  • Pet visits by our staff during the day (a fee applies)
  • Fenced pet-park area with splash water feature (for pets of lodging guests)
  • Pet treats, beds and retail items in the mercantile building
  • Built-in cubbies and snuggling areas in select guest rooms

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.