Search 25,331 current hospitality jobs

Intern, Animal Shelter Operations

Posted November 13, 2022

Best Friends Roadhouse and Mercantile
Kanab, UT
Position located in Pine Bluff, AR
Save this job

About This Job

Location: Pine Bluff Animal Control, Pine Bluff, Arkansas

$14.17 per hour

Time Commitment: Up to 29 hours per week for 3 months (flexible dates between November 2022 and March 2023)


Best Friends Animal Society is a national non-profit focused on ending the killing of cats and dogs in America's shelters by 2025. Best Friends is leading the no-kill movement by running lifesaving community programs for dogs and cats, providing support and training for animal shelters and rescue groups, and mobilizing community members on behalf of pets in need across the country. 

The communities we partner with are diverse and multicultural – and we want that to be reflected within our organization. We welcome our employees’ unique wisdom, special skills, passion, and whole self to the workplace. We believe that our differences are pivotal to uniting the movement and achieving our mission. Our hiring practices are based on kindness and treating all living things – people, animals, and the planet – as we would like to be treated. We encourage candidates who can add to our culture by bringing their fresh perspectives and unique lived experiences to apply.


Generally, “no-kill” means that shelters, private organizations, SPCAs, and humane societies are saving all healthy or treatable animals in their care. We believe that every community can reach the no-kill goal, but we know that no single organization can do it alone, which is why Best Friends works with agencies all over the country to share our resources and expertise and help communities achieve no-kill. One way we do this is through the National Shelter Embed Program.  

The Best Friends National Shelter Embed Program, in partnership with Maddie’s Fund, places Best Friends staff members in animal sheltering agencies across the country. These staff members work alongside agency staff to help implement strategies that can take their community to no-kill. With the support and knowledge of the embedded staff, we help partner organizations accomplish goals that would normally take years in a matter of months. 


The Shelter Operations Intern is responsible for the implementation and oversight of various animal shelter operations. Under the guidance of the Embed Project Manager of Operations, the intern ensures the appropriate standards of care are adhered to so there is a safe environment for animals, staff, and volunteers and the agency is on target for meeting its goals. 

The Shelter Operations Intern reports to Cathy Overfield, Embed Project Manager of Operations, at Pine Bluff Animal Control. The Shelter Operations Intern will receive regular supervision and feedback. The time commitment for this position is up to 29 hours per week at $14.17 per hour for 3-4 months. Students seeking college credit are welcome to apply.


  • Work collaboratively with the Pine Bluff staff to help create systemic change with the goal of achieving and sustaining no-kill in the community. 
  • Critically analyze shelter data to understand current challenges and work with the Embed Project Manager of Operations on tactical strategies for improvements. 
  • Implement assigned lifesaving programs one at a time under the direction and supervision of the Embed Project Manager of Operations. 
    • Study resources, shadow staff to understand current practices, create a recommended strategy for implementation and review with Embed Project Manager of Operations and supervisor.
    • Once approved, implement, facilitate, monitor, train staff and evaluate program.
  • Assist with the identification of areas for community collaboration and creation of a strategy to enhance the agency’s relationships and community awareness. 
  • Treat people around you with Kindness and Compassion, build trust by demonstrating authenticity and following through on your commitments, prioritize your well-being, and work to build strong inclusive relationships with your colleagues by participating in communication loops to share and receive honest feedback.


  • Develop and implement proven strategies and programs for lifesaving shelter operations. Projects can vary by location but may include the following topics:
    1. Sanitation
    2. Managed Admissions/Intake
    3. Conversation-Based Adoptions
    4. Volunteer and Foster Programming
    5. Community Engagement
    6. Community Cat Programs
    7. Safe Handling and Enrichment
  • Learn and apply techniques for change management (preparing, supporting, and helping individuals, teams, and organizations in making organizational change).
  • Develop an in-depth understanding of standard operations procedures and lifesaving policies.
  • Develop a general understanding of relevant laws and ordinances, identify how they impact shelter operations, and brainstorm workarounds for lifesaving.
  • Practice and improve upon collaboration, interpersonal, and problem-solving skills. 
  • Gain a well-rounded knowledge of the animal sheltering industry, no-kill movement, and Best Friends’ mission. 


  • Customer-centric, non-judgmental approach to people and ability to work with people from diverse backgrounds.
  • Ability to act decisively with a get-it-done attitude in difficult and fast-paced situations.
  • Strong interpersonal skills, a team player, upbeat, energetic, and diplomatic.
  • Demonstrate tact with confidential and sensitive information.    
  • Comfortable working with, and in the presence of, dogs and cats of various temperaments.
  • Ability to work in a shelter environment, which can be loud, stressful, and/or emotionally distressing, and where cats and dogs are currently being killed.
  • Proficiency with Microsoft Office products – specifically Outlook, Teams, and One Drive – and a desire and willingness to learn systems and software utilized in animal shelters.  
  • Must be able to routinely lift 50 pounds, work for extended periods of time on the computer with repetitive typing, arm, and hand motion, ability to bend, stoop, reach, climb, twist, crawl, stand and walk for an extended period.  
Save this job

About this Employer

Best Friends Roadhouse and Mercantile

30 North 300 West
Kanab, UT 84741

Telephone (435) 644-2001
Reservations (435) 644-3400

40 Room Hotel

Follow us:

About Best Friends Animal Society

The Best Friends Roadhouse and Mercantile is an extension of the longstanding hospitality experienced at Best Friends Animal Sanctuary. Best Friends Animal Society is a leading national animal welfare organization dedicated to ending the killing of dogs and cats in America's shelters. In addition to running lifesaving programs in partnership with thousands of animal welfare groups across the country, Best Friends has operations in New York City, Los Angeles, Atlanta, Houston, Salt Lake City and Northwest Arkansas and runs the nation’s largest no-kill animal sanctuary.

Best Friends Animal Society is a leading animal welfare organization working to end the killing of dogs and cats in America’s shelters by 2025. Founded in 1984, Best Friends is a pioneer in the no-kill movement and has helped reduce the number of animals killed in shelters from an estimated 17 million per year to about 347,000. Best Friends runs lifesaving programs all across the country, as well as the nation’s largest no-kill animal sanctuary. Working collaboratively with a network of more than 3,300 animal welfare and shelter partners, and community members nationwide, Best Friends is working to Save Them All®. 

While you are in Kanab, we welcome you to learn more about our lifesaving work, schedule a tour of the Sanctuary, and consider becoming a member of Best Friends Animal Society

Who We Are 

For over 30 years, Best Friends Animal Society has been running the nation’s largest no-kill sanctuary for companion animals and building effective programs that reduce the number of animals entering shelters.

The Best Friends Roadhouse Story

Your southern Utah vacation experience just got better: Welcome to the Best Friends Roadhouse and Mercantile, the latest (and greatest) lodging option among Kanab’s fast-growing hotel and motel offerings.

Located in the heart of Kanab, Utah, just five miles south of Best Friends Animal Sanctuary, the Best Friends Roadhouse & Mercantile welcomes pets and their people. For visitors to the Sanctuary and nearby national parks, it provides a pet-friendly place to stay.

The Roadhouse features 40 rooms as well as a variety of dog- and cat-friendly amenities and services, such as built-in cubbies for snuggling, dog washing stations, pet walking and a fenced dog park area with a splash zone. It’s an animal lover’s dream come true! We can’t wait to welcome you to the Roadhouse, where you can experience the warmth of Best Friends hospitality.

Just for Pets

At the Best Friends Roadhouse & Mercantile, pets are just as much guests as their people are. For their comfort and happiness, we are pleased to provide:

  • Personal pet welcome
  • Complimentary self-serve pet washing facilities
  • Complimentary cleaning products, located in the service building
  • Pet walking service provided in half-hour increments by Best Friends volunteers and staff (a fee applies)
  • Pet visits by our staff during the day (a fee applies)
  • Fenced pet-park area with splash water feature (for pets of lodging guests)
  • Pet treats, beds and retail items in the mercantile building
  • Built-in cubbies and snuggling areas in select guest rooms

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.