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Front Desk Agent (PM)

Posted November 21, 2022

Residence Inn Minneapolis Downtown/City Center
Minneapolis, MN
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The Residence Inn by Marriott Downtown City Center is seeking a full time Front Desk Agent to join our winning team. The right candidate for our hotel is an individual who demonstrates and exemplifies the following: A true passion for the hospitality business Commitment to exceptional guest servi



About This Job

Job Requirements:

  • Previous hotel front desk experience preferred.
  • FOSSE experience a plus.
  • Weekends and holidays-- a MUST!
  • Reliable, friendly, and able to make guests feel welcomed and cared for.
  • Passionate about excellent customer service with thorough follow up and attention to details. Effective English communication skills. Good mathematical and computer skills including ability to use hotel software.
  • Able to stand for extended periods of time with ability to lift/pull up to 20 pounds.
  • Self-managing, responsible, reliable individual knowledgeable on hotel departments and functions and can proactively work across departments.

 Job Summary:

  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment; verify and adjust billing.
  • Process all guest requests and relay messages.
  • Print contingency lists to have a record of all guests in case of emergency.
  • Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
  • Accept and record wake-up call requests and deliver to appropriate department.
  • Count bank at beginning and end of shift; secure bank.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals.
  • Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
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About this Employer

Residence Inn Minneapolis Downtown/City Center

45 South 8th Street
Minneapolis, MN 55402

(612) 677-1000

124 Room Extended Stay

Managed By

Our Hotel

We were recently ranked in the top 1% of all Residence Inn properties in guest satisfaction. We've perfected the extended stay experience by combining the comforts of the modern home with our passion for making every guest feel welcome. Our hotel is conveniently located on the skyway system, just a few blocks from Target Field and the Target Center, in the heart of downtown, next door to major businesses, theaters, restaurants, shopping, and the Minneapolis Convention Center. Our spacious suites are equipped with kitchens, separate living areas, king beds, internet-ready desks, and brand new high-definition flat screen TVs. Maintain your lifestyle with our state of the art fitness facility or fulfill your craving at our 24-hour Market. At Residence Inn Downtown Minneapolis, we deliver Service So Memorable, our guests tell stories about it.