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Operations Controller

Posted November 20, 2022

Peninsula Pacific Entertainment
Richmond, VA
Position located in Dover, NH
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About This Job


The Operations Controller is responsible for directing all aspects of casino accounting, revenue audit and Anti Money Laundering (AML) compliance in accordance with Company policy and Federal/State regulations, including the overall care, custody, and management of casino funds, securities, and records. The Operations Controller shall administer and supervise all casino accounting functions, analyzes financial statements and submit related reports to all management staff as well as regulatory agencies, adheres to all Internal Control Policies and Procedures, Bank Secrecy Act, Title 26 Rules and Regulations, as well as ensure Company accounting procedures and reporting conform to Generally Accepted Accounting Principles (GAAP).

Essential Responsibilities

  • Maintains confidentiality of all privileged information in accordance with established Company policy, and in compliance with regulations.
  • Hires, motivates, trains, coaches, mentors, and directs staff to ensure that Team Members receive leadership, guidance and resources to accomplish established objectives.
  • Establishes department standards, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.
  • Produces, monitors and evaluates all reporting departments to ensure the proper planning for short- and long-term strategies, monitors and evaluates performance of all operations to facilitate ongoing improvement of operations and financial return.
  • Is responsible for the audits of cage, count room, HHR, retail, F&B and other departments as required
  • Responsible in assisting in accurate tracking of information and timely filing related to all regulatory filings including gaming taxes, W-2G’s, Title 26, AML and Bank Secrecy Act. 
  • Reviews strengths and weaknesses of all reporting areas, and general and administrative functions, to most effectively implement changes to improve operations and most efficiently allocate resources.
  • Reviews cash disbursements to ensure propriety, reasonableness, and compliance with established procedures, and releases disbursements or investigates and resolves discrepancies.
  • Manages the preparation of, and reviews, financial reports to ensure reasonableness and completeness, and releases reports or directs revision of reports.
  • Reviews and interprets unusual transactions, adjustments or unexpected financial results to determine the appropriate accounting treatment or outcome.
  • Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management.
  • Promotes Responsible Gaming and Title 31 compliance.
  • Maintains comprehensive industry familiarity with financial practices.  Works closely with other property key personnel in exchanging information on financial activities, and develops proper security measures to ensure the integrity of the operation.
  • Ensures compliance with all policies, procedures, federal, state, and local laws and regulations, as applicable.
  • Daily travel may be required between locations, to provide support, perform projects and or provide training.
  • Take on and manage various projects as assigned in order to aid in achievement of evolving company goals and objectives.


Position Qualifications

  • Bachelor’s degree plus 10-years progressive experience in casino gaming management preferred.  Other combinations of education and experience may be considered.
  • Strong oral and written skills and a strong proficiency in Microsoft Office programs are required.
  • Must be able to formulate and communicate ideas and to make independent decisions.
  • Must be able to travel to all Company properties.
  • Must be able to obtain and maintain all licenses, certifications, and indemnifications requisite to the successful completion of all essential responsibilities.
  • Must meet or exceed all regulatory conditions stipulated for individuals holding this or similar positions.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Peninsula Pacific Entertainment

800 E Canal St, Suite 1901
Richmond, VA 23219

Management Company

Peninsula Pacific Entertainment (P2E) was founded in 1999. Our focus is on operating premium gaming venues with three goals:

  • Providing outstanding service
  • Offering exceptional quality
  • Improving communities where we do business - SERVICE, QUALITY, COMMUNITY.

If these are of value to you, as an employee, you will like what P2E has to offer. 

P2E has grown to include managers with gaming experience, investment expertise, and the patience to develop not only special places to work, but also fun, entertaining venues for all. 

Our Team has developed 11 facilities nationwide – and we are interested in doing more. 

We are dedicated to build meaningful businesses over time. We have played every role in the gaming industry, and today we have controlling interest in and/or actively manage gaming properties that yield superior return on investment and create long-term value for our shareholders. 

Our market analysis, research and highly disciplined investment approach enables us to design solutions that earn results. We also focus on providing tactical and strategic solutions to add value to communities where we operate. 

Simply put, P2E cares about its employees and the places where we do business. This means we want to operate facilities where people want to work, and also want to visit to make incredible memories. 

Given this, we do everything we can to be great partners to our employees, legislative leaders and the citizens of communities in which we invest.

With offices in multiple states, we are familiar faces at our facilities located in Kansas, Iowa, Virginia and New York.

Our current locations:

Hard Rock Hotel & Casino, Sioux City, Iowa 

Colonial Downs Racetrack, New Kent, Virginia

Rosie's Gaming Emporium, Hampton, New Kent, Richmond, Vinton and Dumfries

del Lago Resort & Casino, Waterloo, New York