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Assistant Restaurant Manager - Scotch 80 Prime

Posted November 20, 2022

Palms Casino Resort
Las Vegas, NV
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About This Job

Reporting to the Restaurant General Manager, the Assistant General Manager is to assist in providing direction and leadership for the Restaurant Service team consistent with the Palms brand.

Core Job Responsibilities

  • They share responsibility for: leading the team to achieve the operational and financial goals of the venue; monitoring the performance, scheduling, and training of the staff; executing initiatives, maintaining the facilities and ensuring high customer satisfaction and an exceptional guest experience

  • All duties are performed in accordance to company policies and procedures

  • Lead and manage daily restaurant operations, fiscal budgets, labor productivity, scheduling, inventory control, guest service standards, and execution of marketing strategies to produce short-term profitability

  • Execute on the restaurant’s business plan and assist General Manager with developing and executing tactics to achieve goals and targets

  • Responsible for execution of policies, operating procedures, training programs, directives, menus, rules, and regulations for the restaurant staff

  • Maintain the highest standards of health, sanitation, and cleanliness within all areas of the venue

  • Responsible for completion of all company compliance training by the restaurant staff

  • Reacts to any guest complaints and takes any appropriate action

  • Manages Restaurant’s guest feedback channels through approved company practices

  • Work alongside the culinary team to ensure a seamless service experience between kitchen and dining room

  • Maintains excellent knowledge of venue’s food & beverage products, menu items and equipment used to perform duties

  • Perform other job-related duties as requested

Qualifications

  • Must be 21 years of age

  • High volume restaurant management or supervisory experience required.

  • Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e., telephone, copier, fax machine.

  • Effective listening abilities with strong judgment skills.

  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.

  • Bachelor's degree in a related field, or equivalent experience

  • Two (2) years of related experience.

  • Alcohol awareness Card and Southern Nevada Health Card

  • Previous experience managing employees under a collective bargaining agreement

  • Work varied shifts, including weekends and holidays.

  • Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.

  • Demonstrated experience developing department goals and action plans in accordance with property and overall company goals.

Physical Demands

  • Work is performed in a guest suite setting.

  • Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.

  • May be exposed to smoke

  • The noise level in the work environment is usually moderate to loud.

  • Constant contact with executives, department management, employees, and guests.

  • Prolonged sitting or standing and mobility.

  • Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally

  • Eye/hand coordination.

  • Use of standard office equipment.

  • Ability to distinguish letters, numbers, and symbols

Equal Opportunity Employer

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

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About this Employer

Palms Casino Resort

4321 W Flamingo Rd
Las Vegas, NV 89103

Telephone (866) 752-2236
Reservations (866) 752-2236

Casino Resort

www.palms.com

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Palms Casino Resort is located just west of the center of the Las Vegas Strip off I-15 on Flamingo Road, in Nevada. It is owned and operated by the San Manuel Band of Mission Indians. 

Our property reopened in April 2022 after a stunning, property-wide $690 million renovation, ushering in the next era of gaming and entertainment in Las Vegas. 

Our guests enjoy a collection of new award-winning restaurants, a 95,000 sq. ft. casino offering over 1,500 slots and 50 table games, such as Baccarat, Blackjack, Craps ,Pai Gow, Poker, Roulette, Three Card Poker, and Ultimate Texas Hold’em, 766 luxurious rooms and suites in two hotel towers, one-of-a-kind entertainment venues, and museum-worthy contemporary art.

Our resort also includes over 190,000 square feet of meeting, convention and event space; the Pearl, a 2,500-seat theater; an expansive pool and spa area; wedding chapel; the Brenden Theatres 14-screen cinema, a recording studio and nearly 600 units at Palms Place condominiums.

Our employees are critical to our success and the foundation of our core values. We provide competitive wages and exceptional benefits, perks, incentives, and opportunities for advancement.