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Banquet Captain

Free Meal, Travel Discounts for Hotels

Posted November 10, 2022

Doubletree Phoenix Mesa
Mesa, AZ
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Get Paid Weekly! $15 per hour plus gratuities (Avg. Hourly wage with gratuity between $30-$40 per hour depending on the events).

Compensation

$15.00 per hour plus gratuities

About This Job

Job Summary

The Banquet Captain is responsible for assisting in the service of food & beverage in a friendly, professional, and efficient manner to guests of the hotel, thereby enhancing the positive guest experience.  The Banquet Captain will be responsible for completing the server and setup schedule for the week with proper coverage for all events.  The Banquet Captain will assist the setup person with ensuring all rooms are set and ready to go for each event.  The Banquet Captain will be responsible for attending weekly BEO meetings and maintaining a relationship with the sales department managers as well as the kitchen staff.  The Banquet Captain will meet with all clients and be the contact for all big events happening at the hotel.  The Banquet Captain will work with the F&B Manager to ensure inventories are completed as well as items needed are ordered and in stock.

Essential Duties and Responsibilities

· Provides professional and courteous guest service at all times

· Maintains standards of food, beverage, and guest service quality

· Greets guests

· Maintains a clean work and storage area including reading and understanding MSDS

· Assists in set-up, cleaning, and refreshing of function rooms

Additional Duties

· Completes all side work as assigned

· Attends department meetings

· Completes projects as determined by Banquet Manager

· Completes or complies with any additional items or requests by a manager of the property

· Participates in ongoing education and training of Franchise and Hotel Management Company

Minimum Qualifications

· Education or Experience: (if applicable)

· Language Skills: (if applicable)

· Reasoning Ability: (if applicable)

· Customer Service: Displays a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs. Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.

· Communication: Actively listens to customers, coworkers, and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.

· Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.

· Quality: Work “product or service” is free of errors and exceeds customer expectations.

· Leadership: Shares the company vision, and relates company strategy to the associate’s daily work. Positively communicates goals. Clearly and consistently inspires associates to achieve the

highest standards and results. Displays decisive and firm leadership when necessary. Is professionally disciplined and respectful. Effectively and promptly deals with team performance issues. Adapts positively to changing situations. Handles criticism well, admits mistakes and makes corrections quickly and willingly.

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About this Employer

Doubletree Phoenix Mesa

1011 West Holmes Ave
Mesa, AZ 85210

(480) 833-5555

262 Room Hotel

www.hilton.com

Property Description

The Most Distinguished Choice Of Phoenix Hotels…Welcome to the Doubletree Phoenix Mesa — a dramatic, atrium-style hotel with a resort flair. Gently enveloped by desert terrain, our Phoenix Arizona hotel provides convenient accessibility to the many engaging activities of the Valley of the Sun. Situated in the heart of the city's fastest growing corridor, our hotel offers an equally ideal setting for business and leisure travel:

  • Located in the vibrant Phoenix suburb of Mesa, Arizona
  • Just minutes to downtown Phoenix and Scottsdale
  • Convenient to Chandler, Tempe, and Gilbert
  • 12 miles from Sky Harbor International Airport

Exceptional Luxury At This Hotel In Mesa, ArizonaÂ…

The Doubletree Phoenix Mesa provides all of the amenities that you have come to expect from Doubletree — and then adds a generous dose of genuine Southwestern hospitality. Relax in the luxury of our spacious guest rooms and suites. Distinctive amenities and services at this Phoenix hotel include:

  • 260 guest rooms and suites
  • Executive club lounge
  • Heated pool and whirlpool spa
  • 24-hour fitness center
  • Adjacent nine-hole executive golf course
  • Over 20,000 square feet of event space
  • 24-hour business center
  • High-speed Internet access in all rooms
  • Wireless connectivity in public areas
  • Onsite restaurant and atrium lounge
  • Room service, from 6:30 a.m. to midnight daily
  • Free shuttle service within three-mile radius
  • Bell staff and valet services

Whether you're visiting the Southwest for business or pleasure, choose the Hilton Phoenix East Hotel in Mesa, Arizona. As our general manager Dave Muth says, 'When it comes to the guest, the answer is yes, now what's the question?'

Property Statistics

Number of rooms
260
Sq. ft. of meeting space
20,000
Banquet capacity
1,000

Food & Beverage Outlets

Restaurants
Grill
Poolside
Lounges
Lounge
Poolside

Amenities

Hotel Amenities
  • 1 Outdoor Pool
  • 1 Fitness Facility
  • Dual Line Telephones
  • Data ports
  • High Speed Internet-All Rooms
  • In-room coffee/tea
  • In-room refrigerator
  • Newspaper (Mon-Fri)