Search 25,251 current hospitality jobs

Assistant Front Office Manager

Posted November 24, 2022

Hilton Sydney Hotel
Sydney, New South Wales, Australia
Save this job

About This Job

Description

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
  • Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
  • Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
  • Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

Requirements

What are we looking for?

Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Save this job

About this Employer

Hilton Sydney Hotel

488 George Street
Sydney, New South Wales 2000
Australia

61-2-9266-2000

Follow us:

Managed By

At A Glance

Experience exceptional service and world-class facilities at the Sydney Hilton hotel. Located in the heart of the city, enjoy easy access to all of Sydney’s favorite attractions including the Sydney Opera House, Darling Harbor, and Bondi Beach.

Refresh in one of three iconic dining and beverage venues. Celebrity Chef Luke Mangan’s One Hat multi-award winning restaurant glass brasserie serves fresh refined plates to be enjoyed in the elegant setting. Sip a cocktail on the rooftop terrace of the fashionable Zeta Bar or enjoy a cold beer in the Victorian surrounds of Marble Bar.

Host weddings, meetings, and events for between 3 and 3,000 guests at the Hilton Sydney hotel and stay connected at the business center featuring an array of office equipment, secretarial services and internet access.

Work out at the LivingWell Health Club featuring the latest cardiovascular and strength training equipment, personal trainers, and exercise classes. Swim lengths in the 25-meter indoor pool or wind down in the saunas and steam rooms. Pamper yourself with a treatment in the relaxing setting of the Alysium Spa.

Unwind in a modern guest room with innovative amenities such as an Aquavision bathroom TV and pillow menu. Enjoy ultimate recuperation in the Relaxation Suite with different areas for rest, work and lounging. Indulge in the Hilton Master Suite featuring a stand-alone spa bath overlooking the city. Enjoy a complimentary continental breakfast, evening drinks and canapés in the private Executive Lounge when staying in an Executive Room or any type of Suite.