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Operations Supervisor

Posted November 23, 2022

Courtyard Denver Tech Center
Greenwood Village, CO
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About This Job

Additional Information

Full time, Pay : $ 20.12 per hour

Job Number

22184133

Job Category

Rooms & Guest Services Operations

Location

Courtyard Denver Tech Center, 6565 South Boston Street, Greenwood Village, Colorado, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The pay rate for this position is $20.12 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.  Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.


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About this Employer

Courtyard Denver Tech Center

6565 South Boston Street
Greenwood Village, CO 80111

1-303-721-0300

155 Room Hotel

careers.marriott.com

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Enjoy comfort and convenience in the heart of the Denver Tech Center at the Courtyard Denver Tech Center hotel in Greenwood Village. We are conveniently located near the Inverness Business Park and offer free shuttle service within a 5-mile radius. Walk to the nearby Light Rail station and ride to downtown Denver where you can visit the Denver Convention Center, Mile High Stadium and LODO. Relax in your spacious guest room, where you’ll find luxurious Marriott bedding, pullout sofa and an oversized chair. This hotel near Denver Tech Center also features a new lobby with inviting, flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby experience is The Bistro, which provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. At this Greenwood Village hotel, you will get the rest you need for a productive stay in the Denver area.