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Event Experience Manager

Posted November 23, 2022

Gaylord National Resort & Convention Center
National Harbor, MD
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About This Job

Additional Information

with Relocation Assistance

Job Number

22183215

Job Category

Event Management

Location

Gaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

Y

Position Type

Management

Job Summary

Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. Serves as meeting planning advocate and liaison to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program. Advises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.

Candidate Profile

Education And Experience
  • High school diploma or GED; 3 years in the event management or related professional area.

OR

  • Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year of experience in the event management or related professional area required.

Core Work Activities

Assisting In Event Operations
  • Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies.
  • Serves as meeting planning advocate and liaison to all operational departments.
  • Assists with coordination of all convention group plans and catering needs with all required operational departments.
  • Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience.
  • Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO’s), post-convention report and change logs.
  • Advises client on current status of events and functions, including items pending and action items. Coordinates any changes necessary.
  • Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival.
  • Partners with Conference planning team to verify issues are identified and resolved.
  • Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production.
  • Resolves potential meeting or room set issues proactively.
  • Utilizes available resources to meet client requests or resolve client issues.
  • Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.

Providing Exceptional Customer Service

  • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
  • Coordinates and communicates event details both verbally and in writing to the client and property operations.
  • Responds to and handles guest problems and complaints.
  • Uses personal judgment and expertise to enhance the client experience.
  • Stays available to solve problems and/or suggest alternatives to previous arrangements.
  • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.

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About this Employer

Gaylord National Resort & Convention Center

201 Waterfront Street
National Harbor, MD 20745

(301) 965-4000

1,996 Room Hotel

www.marriott.com

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Witness everything in one place at our National Harbor hotel

Escape the ordinary at Gaylord National Resort & Convention Center. Standing on the shores of the Potomac River, our stylish resort offers convenient access to many of Maryland's most beloved attractions, including the Capital Wheel and MGM National Harbor®. There also are plenty of things to explore right under the roof of our hotel. From the 19-story glass atrium overlooking the river and full-service spa to our seven distinct restaurants, you can experience it all. Our signature attraction ICE! comes to life during the winter season. Cap off your night at Pose Lounge & Nightclub, our rooftop bar with stunning views of National Harbor. Afterwards, unwind in our spacious rooms and suites furnished with comfortable beds, flat-panel Smart TVs and mini-refrigerators. We house 94 event rooms for conferences, business meetings and wedding receptions. Whatever the reason for your trip to the Washington, D.C. area, allow Gaylord National Resort & Convention Center to make it one you won't soon forget.