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Market IT Manager

Posted November 23, 2022

The Westin Charlotte
Charlotte, NC
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About This Job

Additional Information

Position will support hotels Charlotte, NC area, must live in Market.

Job Number

22183273

Job Category

Information Technology

Location

The Westin Charlotte, 601 S College St, Charlotte, North Carolina, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.

Candidate Profile

Education And Experience
  • College degree or equivalent work experience. Possess 2-4 years’ experience in like Information Technology position.
  • Previous experience in Marriott IT.
  • System-related professional certifications desired.

Core Work Activities

Managing Technology Needs Within Budget Targets
  • Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
  • Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
  • Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices.
  • Conducts periodic inventories of applications and hardware; prepares reports for property management as requested.
  • Confirms that technology assets are secured.
  • Complies with technology-related vendor contracts.

Building And Sustaining Relationships With Customers

  • Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
  • Provides customer service.
  • Responds to inquiries from customers/vendors/peer group.
  • Provides detailed status reports as requested.

Ensuring Client Technology Needs Are Met

  • Assists in disaster recovery and business continuity as it relates to technology.
  • Provides technical guidance.
  • Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes.
  • Provides escalation and guidance to property pertaining to guest & associate internet access requirements.
  • Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
  • Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
  • Moves/adds/changes PCs/peripherals; migrating data when necessary.
  • Performs routine desktop backup as scheduled or directed.
  • Provides end-user support.
  • Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
  • Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT&/or Vendor resources.
  • Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
  • Provides project support for corporate, regional and property initiatives.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

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About this Employer

The Westin Charlotte

601 South College Street
Charlotte, NC 28202

(704) 375-2600

700 Room Hotel

www.starwoodhotels.com

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In the Heart of Uptown Charlotte

With its iconic Portman design, our hotel is an integral part of Uptown’s financial district and the Queen City skyline. Next to the convention center, we’re minutes from Bank of America Stadium and major headquarters such as Wells Fargo and Deloitte.

Impressive Features and Space

The hotel’s myriad features include a WestinWORKOUT® Fitness Studio, indoor pool, and on-site dining outlets such as Ember Grille that sizzle with personality and flair. We offer spa services at Westin Wellness Center and 44,000 square feet of meeting space.

Great Views, Superb Amenities

The only choice for modern luxury in Uptown, the hotel boasts 700 amenity-filled rooms and suites with soaring city views. Sink into our Westin Heavenly Bed®, with layers of sublime comfort, or refresh in the Heavenly Bath® for a delightful escape.

Downtown Charlotte Hotel

The flexible meeting space of our sophisticated hotel features on-site technology services, calming decor and an uncomplicated layout. With over 44,000 Square Feet of unique meeting space and experienced managers to help you acheive the goals of your event, you can rest assured that The Westin Charlotte is an ideal location for a Charlotte meeting or Charlotte wedding.