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Operations Manager

Posted November 23, 2022

Courtyard Los Angeles Downtown - L.A. Live
Los Angeles, CA
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About This Job

Job Number

22183281

Job Category

Rooms & Guest Services Operations

Location

Shared Unit L.A. LIVE CY, 901 W Olympic Blvd, Los Angeles, California, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

Candidate Profile

Education And Experience
  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Core Work Activities

Supporting Operations Team
  • Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
  • Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
  • Assists in ensuring that the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(S)

  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates/updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists/teaches the team scheduling against guest and hours/occupied room goals.
  • Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

  • Provides excellent customer service by being readily available/approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Ensures all team members meet or exceed all hospitality requirements.

Assisting In Managing Profitability

  • Assists in performing required annual Quality audit with GM & RD.
  • Ensures a viable key control program is in place.
  • Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

  • Interviews and assists in making hiring decisions.
  • Receives hiring recommendations from team supervisors.
  • Ensures orientations for new team members are thorough and completed in a timely fashion.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.


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About this Employer

Courtyard Los Angeles Downtown - L.A. Live

901 West Olympic Boulevard
Los Angeles, CA 90015

174 Room Hotel

careers.marriott.com

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The Courtyard Los Angeles L.A. LIVE captures the excitement of the "most entertaining place on the planet" while striking the perfect balance of comfort and function. Our state-of-the-art spaces to eat, drink, socialize and slumber inspire productivity and encourage relaxation in a friendly yet modern environment. Catch our innovative vibe at Cafe Table 901. By day, the casual bistro serves healthy breakfast options accompanied by your favorite Starbucks drinks. By night, an array of beers, wines and custom-concocted cocktails complement a menu of hearty meals. Meet up with friends in our spacious, open lobby with convenient media pods, or host a conference, wedding or reception in event rooms that can accommodate groups up to 400 people. Our fitness center, outdoor pool and whirlpool will have you feeling energized and refreshed in no time. The luxurious beds in our well-appointed, tech-savvy guest rooms deliver a sound night’s sleep for an ideal way to wrap up an exciting day in the City of Angels.