Job Summary

The House Attendant-Turn Down provides turndown service for guest rooms. Cleans and refreshes guest rooms as needed. Performs other housekeeping duties as assigned.

Responsibilities

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

Responsibilities

• Approach all encounters with guests and employees in a friendly service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Provide turndown service to assigned guest rooms and suites
• Clean and refresh guest rooms as needed
• Restock the required number of guest rooms per shift.
• Complete all pre-cleaning duties including but not limited to guest supplies cleaning supplies and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guest rooms.
• Keep all hallways public areas and closets clean neat and vacuumed.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for “Lost and Foundâ€_ according to the standards. Marginal:
• Follow all procedures as outlined by the Housekeeping Manager.
• Other duties as required.